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Selecting a professional service provider from the short list

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Cited by

2019B2B purchase engagement: Examining the key drivers and outcomes in professional services77 cited
2009Service quality and satisfaction in business‐to‐business services60 cited
2009Effective buyer‐supplier interaction patterns in ongoing service exchange55 cited
2010Purchasing professional services: which decision criteria?54 cited

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2011Criteria in consultant selection: public procurement of architectural and engineering services49 cited

2016When purchasing professional services supports innovation44 cited

2019The cues that matter: Screening for quality signals in the ex ante phase of buying professional services38 cited

2007Buyer-seller interaction patterns during ongoing service exchange38 cited

2009Business-to-business brand management: Theory, research and executive case study exercises31 cited

2008Business service sourcing: a literature review and agenda for future research30 cited

2011The drivers of customer satisfaction in strategic consulting engagements26 cited

2009Unconsciously Competent: Academia's Neglect of Marketing Success in the Professions21 cited

2019Why are industrial firms high or low brand sensitive? An empirical investigation15 cited