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Construction Product/Service and Customer Satisfaction

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
1994Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice852 cited

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2006Quality and Safety Management in Construction99 cited
2007Procuring service innovations: Contractor selection for partnering projects91 cited
2009Modelling structure of customer satisfaction with construction69 cited
2005Clients’ needs, wants and expectations from contractors and approach to the concept of repetitive works in the Northern Cyprus construction market66 cited
2018The construction client satisfaction model: a PLS-SEM approach58 cited
2011

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Building Defects: Possible Solution for PoorConstruction Workmanship.

55 cited

2008A framework for building quality into construction projects – Part I48 cited

2011Construction Productivity Measures for Innovation Projects43 cited

2019Examining Influence of Construction Projects’ Quality Factors on Client Satisfaction Using Partial Least Squares Structural Equation Modeling43 cited

2016The impact of product superiority on customer satisfaction in project management41 cited

2015An international index for customer satisfaction in the construction industry41 cited