Responding to trust breaches: The domain specificity of trust and the role of affect

Abstract

Trust researchers have called for additional work examining trust breaches and trust erosion, as well as an explicit inclusion of affect in trust models. This paper directly responds to these calls. Based on a critical analysis and extension of Mayer, Davis and Schoorman's (1995) integrative trust model, we examine the relative amount of positive affect associated with each dimension of trustworthiness (i.e., ability, integrity and benevolence). We further explore how breaches of different trustworthiness expectations for a particular joint activity influence trust erosion of the overall relationship. Finally, we identify specific negative emotions that mediate trust breaches and trust erosion.

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