Upward Communication in Industry: An Experiment

Janet H. Gaines

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Communication Studies and Media Job Satisfaction and Organizational Behavior Management Theory and Practice

Abstract

Upward communication in industry means sending information up the chain of command. This laboratory experiment tested three factors thought to affect the passing and distorting of upward-bound communications in two industrial organizations. Independent variables were job situation (problem or routine), trust in the immediate superior, and personal ambition. Multiple regression analysis produced statistical significance regarding distortion but not transmission of written messages.

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1967A new scale for the measurement of interpersonal trust1 1972Trust and Managerial Problem Solving 1958Leadership Behavior: Its Description and Measurement.1974Measuring organizational communication.1968Content Analysis of Communications 1962Upward Communication in Industrial Hierarchies 1968Content Analysis of Communications 1956Interpersonal trust as a factor in communication.

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