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TRUST AND THE COMMUNICATION OF PERFORMANCE APPRAISAL INFORMATION: THE EFFECT OF FEEDBACK ON PERFORMANCE AND JOB SATISFACTION

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Job Satisfaction and Organizational Behavior Employee Performance and Management Human Resource Development and Performance Evaluation

Abstract

The feedback of performance appraisal information is a critical communication activity in organizations. Research on the topic, however, has generally been limited to (1) treating feedback as an undifferentiated construct, and (2) not examining the important moderating impact of trust of the receiver in the sender. Using a sample of 100 managers, this study explores the dimensionality of the feedback construct, the relationships of feedback to individual performance and satisfaction, and the moderating effects of trust on these associations. Results indicate that various aspects of feedback are differentially related to performance and satisfaction under conditions of high and low trut. Importantly, the communication of performance appraisal information is found to be a more important correlate of satisfaction and performance for subordinates who express low trust in their superiors.

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1970A Second Generation Little Jiffy 1968Modern Factor Analysis 1971Employee reactions to job characteristics.1950TESTS OF SIGNIFICANCE IN FACTOR ANALYSIS 1972Trust and Managerial Problem Solving 1979Consequences of individual feedback on behavior in organizations.1968Modern Factor Analysis.1977Behavioral Decision Theory

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2005Towards understanding fairness judgments associated with computer performance monitoring: An integration of the feedback, justice, and monitoring research 2016Effectiveness of performance appraisal 2009The Mediating Role of Feedback Acceptance in the Relationship between Feedback and Attitudinal and Performance Outcomes 1996Diversity, Perceptions of Equity, and Communicative Openness in the Workplace 1988A discrepancy theory of the relationship between communication and job satisfaction 1992Superior and subordinate perceptions of communication during performance appraisal interviews

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