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Customer Satisfaction, Loyalty and Repurchase: Some Evidence from Apparel Consumers
16 references·0 citing·41 second hopsampled
Customer Satisfaction, Loyalty and Repurchase: Some Evidence from Apparel Consumers (2011)Customer Satisfaction, Loyalty and Repurc…Choice Goal Attainment and Decision and Consumption Satisfaction (2007)Choice Goal Attainment and De…When Brand Attitudes Affect the Customer Satisfaction‐Loyalty Relation: The Moderating Role of Product Involvement (2006)When Brand Attitudes Affect t…Relationship quality as a predictor of B2B customer loyalty (2006)Relationship quality as a pre…The Impact of Brand Commitment on Loyalty to Retail Service Brands (2005)The Impact of Brand Commitmen…Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context (2005)Do Satisfied Customers Buy Mo…Customer orientation of service employees (2004)Customer orientation of servi…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Evaluative and relational influences on service loyalty (2001)Evaluative and relational inf…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)Linking perceived service qua…Retail relationships and store loyalty: A multi-level perspective (1997)Retail relationships and stor…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The complex relationship between consumer satisfaction and brand loyalty (1995)The complex relationship betw…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Customer Experience Throughout the Customer Journey (2016)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A three-component conceptualization of organizational commitment (1991)Consumer trust in an Internet store (2000)Effect of trust on customer acceptance of Internet banking (2002)The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce (2003)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)E‐satisfaction and e‐loyalty: A contingency framework (2003)Satisfaction: a behavioral perspective on the consumer (2010)Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)Measuring Consumer Involvement Profiles (1985)On the relationship between store image, store satisfaction and store loyalty (1998)The evolution and future of national customer satisfaction index models (2001)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Do Intentions Really Predict Behavior? Self-Generated Validity Effects in Survey Research (2005)Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality. (2009)Customer-to-Customer Interactions: Broadening the Scope of Word of Mouth Research (2010)The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust (2011)The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands (2014)Forty-five years of Journal of Business Research: A bibliometric analysis (2019)Understanding Relationship Marketing Outcomes (2002)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
  • 2006Relationship quality as a predictor of B2B customer loyalty1,124 cited
  • 1995The complex relationship between consumer satisfaction and brand loyalty1,064 cited
  • 2005Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context943 cited
  • 1997Retail relationships and store loyalty: A multi-level perspective807 cited
  • 1999Linking perceived service quality and service loyalty: a multi‐dimensional perspective767 cited
  • 2004Customer orientation of service employees630 cited
  • 2005The Impact of Brand Commitment on Loyalty to Retail Service Brands442 cited
  • 2006When Brand Attitudes Affect the Customer Satisfaction‐Loyalty Relation: The Moderating Role of Product Involvement423 cited

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2007
Choice Goal Attainment and Decision and Consumption Satisfaction
372 cited
  • 2001Evaluative and relational influences on service loyalty346 cited
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