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Advancing CRM Initiatives with:Knowledge Management
16 references·0 citing·41 second hop
Advancing CRM Initiatives with:Knowledge Management (2006)Advancing CRM Initiatives with:Knowledge …Case Study Research (2004)Case Study ResearchAn evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)An evaluation of divergent pe…Open Innovation: The New Imperative for Creating and Profiting from Technology (2003)Open Innovation: The New Impe…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value (2002)Five Styles of Customer Knowl…Customers As Innovators: A New Way to Create Value (2002)Customers As Innovators: A Ne…Avoid the four perils of CRM. (2002)Avoid the four perils of CRM.A Framework for Customer Relationship Management (2001)A Framework for Customer Rela…Knowledge management: A strategic agenda (1997)Knowledge management: A strat…An empirical examination of a model of perceived service quality and satisfaction (1996)An empirical examination of a…The One to One Future: Building Relationships One Customer at a Time (1995)The One to One Future: Buildi…An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…The Changing Role of Marketing in the Corporation (1992)The Changing Role of Marketin…Exploiting Niches Using Relationship Marketing (1992)Exploiting Niches Using Relat…The fifth discipline, the art and practice of the learning organization (1991)The fifth discipline, the art…The information system as a competitive weapon (1984)The information system as a c…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)Service quality models: a review (2005)Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)The C-OAR-SE procedure for scale development in marketing (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)The Nature of the Firm (1937)Research in Organizational Behavior (1984)The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)Developing relationships in business networks (1995)The Comparative Advantage Theory of Competition (1995)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Decision support systems : an organizational perspective (1978)Electronic markets and electronic hierarchies (1987)Service Quality: A Measure of Information Systems Effectiveness (1995)Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior1 (2006)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Do Customer Loyalty Programs Really Work (1997)On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)Consumer Privacy: Balancing Economic and Justice Considerations (2003)Personalization versus Privacy: An Empirical Examination of the Online Consumer’s Dilemma (2005)Information Privacy Research: an Interdisciplinary Review1 (2011)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Case study research: design and methods (2011)Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry (2002)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)The role of social presence in establishing loyalty in e-Service environments (2006)Towards a Theory of Open Innovation: Three Core Process Archetypes (2004)Research on Innovation: A Review and Agenda for Marketing Science (2006)Virtual Customer Environments: Testing a Model of Voluntary Participation in Value Co‐creation Activities (2009)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Business Model Innovation: Opportunities and Barriers (2009)The Business Model: Recent Developments and Future Research (2011)The myopia of learning (1993)Psychological Safety and Learning Behavior in Work Teams (1999)Role congruity theory of prejudice toward female leaders. (2002)
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References

  • 1991The fifth discipline, the art and practice of the learning organization20,050 cited
  • 2004Case Study Research15,455 cited
  • 2003Open Innovation: The New Imperative for Creating and Profiting from Technology9,367 cited
  • 1992The Changing Role of Marketing in the Corporation2,773 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
  • 1996An empirical examination of a model of perceived service quality and satisfaction1,220 cited
  • 2002Customers As Innovators: A New Way to Create Value1,031 cited
  • 1984The information system as a competitive weapon905 cited
  • 2001A Framework for Customer Relationship Management868 cited
  • 2002Avoid the four perils of CRM.699 cited
  • 1995The One to One Future: Building Relationships One Customer at a Time696 cited
  • 2004An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon680 cited
  • 2002Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value625 cited
  • 1997Knowledge management: A strategic agenda

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612 cited
  • 1992Exploiting Niches Using Relationship Marketing464 cited
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