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Beyond expectations: The effect of regulatory focus on consumer satisfaction
16 references·3 citing·44 second hop
Beyond expectations: The effect of regulatory focus on consumer satisfaction (2011)Beyond expectations: The effect of regula…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…“I” Seek Pleasures and “We” Avoid Pains: The Role of Self-Regulatory Goals in Information Processing and Persuasion (2001)“I” Seek Pleasures and “We” A…Distinguishing Gains from Nonlosses and Losses from Nongains: A Regulatory Focus Perspective on Hedonic Intensity (2000)Distinguishing Gains from Non…Rediscovering Satisfaction (1999)Rediscovering SatisfactionThe Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)The Roles of Price, Performan…Promotion and Prevention: Regulatory Focus as A Motivational Principle (1998)Promotion and Prevention: Reg…Regulatory Focus and Strategic Inclinations: Promotion and Prevention in Decision-Making (1997)Regulatory Focus and Strategi…Emotional responses to goal attainment: Strength of regulatory focus as moderator. (1997)Emotional responses to goal a…Beyond pleasure and pain. (1997)Beyond pleasure and pain.A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991)The Dimensionality of Consump…A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes (1991)A Longitudinal Analysis of th…Self-discrepancy: A theory relating self and affect. (1987)Self-discrepancy: A theory re…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…What is job satisfaction? (1969)What is job satisfaction?Customer satisfaction with co-created hospitality services: Regulatory focus orientation and positive disconfirmation (2022)Customer satisfaction with co…Exploring hotel employees’ regulatory foci and voice behavior: the moderating role of leader-member exchange (2020)Exploring hotel employees’ re…Understanding regulatory focuses (2015)Understanding regulatory focu…The Standard Edition of the Complete Psychological Works of Sigmund Freud (1953)Work and motivation (1964)A hot/cool-system analysis of delay of gratification: Dynamics of willpower. (1999)Political conservatism as motivated social cognition. 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this work references cited by second hop

References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1987Self-discrepancy: A theory relating self and affect.7,208 cited
  • 1997Beyond pleasure and pain.6,770 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1998Promotion and Prevention: Regulatory Focus as A Motivational Principle3,508 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1969What is job satisfaction?2,766 cited
  • 1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited
  • 1997Regulatory Focus and Strategic Inclinations: Promotion and Prevention in Decision-Making1,985 cited
  • 1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
  • 2001“I” Seek Pleasures and “We” Avoid Pains: The Role of Self-Regulatory Goals in Information Processing and Persuasion1,249 cited
  • 1998The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges1,110 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,038 cited
  • 1997Emotional responses to goal attainment: Strength of regulatory focus as moderator.876 cited

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  • 1999Rediscovering Satisfaction689 cited
  • 2000Distinguishing Gains from Nonlosses and Losses from Nongains: A Regulatory Focus Perspective on Hedonic Intensity647 cited
  • Cited by

    • 2020Exploring hotel employees’ regulatory foci and voice behavior: the moderating role of leader-member exchange34 cited
    • 2015Understanding regulatory focuses34 cited
    • 2022Customer satisfaction with co-created hospitality services: Regulatory focus orientation and positive disconfirmation9 cited