The complementary role of business process reengineering and information technology to total quality management practices

Abstract

Total Quality Management (TQM) practices aim to improve product quality and business process efficiency. However, the results of TQM practices are not always satisfied. This study proposes a research model to remedy such problem. This model suggests that the result of TQM practices could be strengthened after integrating business process reengineering and Information Technology (IT) into such implementation.

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