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Can eCRM and trust improve eC customer base?
9 references·1 citing·48 second hop
Can eCRM and trust improve eC customer base? (2004)Can eCRM and trust improve eC customer ba…Business-to-Business Electronic Commerce (2001)Business-to-Business Electron…Trust online (2000)Trust onlineThe effect of communication modality on cooperation in online environments (2000)The effect of communication m…External manifestations of trustworthiness in the interface (2000)External manifestations of tr…Embodied conversational interface agents (2000)Embodied conversational inter…More Than Just Another Pretty Face: Embodied Conversational Interface Agents (1999)More Than Just Another Pretty…Not So Different After All: A Cross-Discipline View Of Trust (1998)Not So Different After All: A…A Formal Model of Trust Based on Outcomes (1998)A Formal Model of Trust Based…Electronic commerce and the Internet (1996)Electronic commerce and the I…The influence of usability and enjoyment on electronic customer relationship management performance in Jordan mobile communication services (2011)The influence of usability an…The Evolution of Cooperation (1981)The Evolution of Cooperation (1985)The Handbook of experimental economics (1995)Why distance matters (2002)Effects of Process Feedback on Motivation, Satisfaction, and Performance in Virtual Teams (2006)Can You Hear Me Now? The Impact of Voice in an Online Gaming Community (2007)The role of emotion in believable agents (1994)The media equation: how people treat computers, television, and new media like real people and places (1997)The impact of animated interface agents: a review of empirical research (2000)E-privacy in 2nd generation E-commerce (2001)The Cognitive-Affective-Social Theory of Learning in digital Environments (CASTLE) (2021)The Presentation of Self in Everyday Life. (1956)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Negotiated Collusion: Modeling Social Language and its Relationship Effects in Intelligent Agents (2003)Relational agents : effecting change through human-computer relationships (2003)Persuasive robotic assistant for health self-management of older adults: Design and evaluation of social behaviors (2009)The Presentation of Self in Everyday Life (2023)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)On the dimensionality of organizational justice: A construct validation of a measure. (2001)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Research in Organizational Behavior (1984)Research in Organizational Behavior. (1986)An Integrative Model Of Organizational Trust (1995)Power, trust, social exchange and community support (2011)Prosocial lies: When deception breeds trust (2014)Trust in Social Relations (2021)Developing Buyer-Seller Relationships (1987)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Customer Relationship Management (CRM) Practices by Small Businesses in Developing Economies (2013)The Nature of the Firm (1937)Value creation in E‐business (2001)Information Technology Payoff in E-Business Environments: An International Perspective on Value Creation of E-Business in the Financial Services Industry (2004)Digital Economics (2019)Trust and Antitrust (1986)Computerization and controversy: value conflicts and social choices (1992)Accountability in a computerized society (1996)A survey of trust in computer science and the Semantic Web (2007)Cultural and generational influences on privacy concerns: a qualitative study in seven European countries (2013)Social media self-efficacy and information evaluation online (2014)Factors influencing corporate web site adoption: a time-based assessment (2001)Online banking: a field study of drivers, development challenges, and expectations (2001)Internet retailing: the past, the present and the future (2010)Intelligent Virtual Environments - A State-of-the-art Report (2001)Looking at human–computer interface design: Effects of ethnicity in computer agents (2007)WASABI: affect simulation for agents with believable interactivity (2008)
this work references cited by second hop

References

  • 1998Not So Different After All: A Cross-Discipline View Of Trust10,264 cited
  • 1998A Formal Model of Trust Based on Outcomes734 cited
  • 2000Trust online720 cited
  • 2001Business-to-Business Electronic Commerce436 cited
  • 2000Embodied conversational interface agents393 cited
  • 2000External manifestations of trustworthiness in the interface255 cited
  • 2000The effect of communication modality on cooperation in online environments145 cited
  • 1999More Than Just Another Pretty Face: Embodied Conversational Interface Agents103 cited
  • 1996Electronic commerce and the Internet68 cited

Cited by

  • 2011The influence of usability and enjoyment on electronic customer relationship management performance in Jordan mobile communication services25 cited

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