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La satisfaction des consommateurs spécifique à une transaction: définition, antécédents, mesures et modes
16 references·14 citing·31 second hop
La satisfaction des consommateurs spécifique à une transaction: définition, antécédents, mesures et modes (2002)La satisfaction des consommateurs spécifi…Advances in Consumer Research (2025)Advances in Consumer ResearchSatisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Zero defections: quality comes to services. (1990)Zero defections: quality come…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…An Attributional Theory of Motivation and Emotion (1986)An Attributional Theory of Mo…Advances in Consumer Research (1983)Advances in Consumer ResearchA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Human Emotions (1977)Human EmotionsSocial Indicators of Well-Being (1976)Social Indicators of Well-Bei…Intelligent Customer Experience and Behavioral Brand Loyalty: Empirical Evidence from the Commerce Environment (2022)Intelligent Customer Experien…An integrative approach to the nexus of brand loyalty and corporate social responsibility (2021)An integrative approach to th…Deception in consumer behavior research: A literature review on objective and perceived deception (2019)Deception in consumer behavio…How should customers be trained in their role as coproducers? The influence of training and its characteristics on the benefits of coproduction (2018)How should customers be train…Comment former le client à son rôle de coproducteur ? Etude de l’influence de la formation et de ses caractéristiques sur les bénéfices de la coproduction (2018)Comment former le client à so…The Role of Sales Promotion in inducing Impulse Purchases (2014)The Role of Sales Promotion i…Customer satisfaction and loyalty in the Kuwaiti retail services market: why are satisfied buyers not always loyal buyers? (2014)Customer satisfaction and loy…Exploration des effets du degré de technologie perçu du magasin sur le comportement de magasinage (2013)Exploration des effets du deg…Towards a Theoretical Clarification of Perceived Value in Marketing (2012)Towards a Theoretical Clarifi…Définition, mesure et déterminants du consentement à payer du consommateur: synthèse critique et voies de recherche (2009)Définition, mesure et détermi…Definition, Measurement and Determinants of the Consumer's Willingness to Pay: A Critical Synthesis and Avenues for Further Research (2009)Definition, Measurement and D…The Surprise-Delight Relationship Revisited in the Management of Experience (2008)The Surprise-Delight Relation…L'impact de la responsabilité sociétale de l'entreprise sur la confiance des consommateurs (2008)L'impact de la responsabilité…Factors Affecting Soccer Club Season Ticket Holders’ Satisfaction: The Influence of Club Image and Fans’ Motives (2006)Factors Affecting Soccer Club…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)\nThe use of partial least squares path modeling in international marketing (2009)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Social cognitive theory of self-regulation (1991)Classrooms: Goals, structures, and student motivation. (1992)Well-being : the foundations of hedonic psychology (1999)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)The Satisfaction With Life Scale (1985)Happiness is everything, or is it? Explorations on the meaning of psychological well-being. (1989)Subjective well-being: Three decades of progress. (1999)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1986An Attributional Theory of Motivation and Emotion4,969 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1976Social Indicators of Well-Being3,679 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1983Advances in Consumer Research

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2,879 cited
  • 1977Human Emotions2,868 cited
  • Cited by

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    • 2006Factors Affecting Soccer Club Season Ticket Holders’ Satisfaction: The Influence of Club Image and Fans’ Motives77 cited
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    • 2019Deception in consumer behavior research: A literature review on objective and perceived deception31 cited
    • 2014Customer satisfaction and loyalty in the Kuwaiti retail services market: why are satisfied buyers not always loyal buyers?31 cited
    • 2022Intelligent Customer Experience and Behavioral Brand Loyalty: Empirical Evidence from the Commerce Environment30 cited
    • 2021An integrative approach to the nexus of brand loyalty and corporate social responsibility27 cited
    • 2013Exploration des effets du degré de technologie perçu du magasin sur le comportement de magasinage20 cited
    • 2018How should customers be trained in their role as coproducers? The influence of training and its characteristics on the benefits of coproduction16 cited
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