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How can a mobile vendor get satisfied customers?
16 references·16 citing·45 second hopsampled
How can a mobile vendor get satisfied customers? (2013)How can a mobile vendor get satisfied cus…Diffusion of Innovations 1 (2019)Diffusion of Innovations 1Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Understanding customer satisf…The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The relationships among servi…Determinants of behavioral intention to mobile banking (2009)Determinants of behavioral in…An examination of the determinants of customer loyalty in mobile commerce contexts (2005)An examination of the determi…The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)The four levels of loyalty an…Yielding to Temptation: Self‐Control Failure, Impulsive Purchasing, and Consumer Behavior (2002)Yielding to Temptation: Self‐…A multi‐method investigation of consumer motivations in impulse buying behavior (2000)A multi‐method investigation …Impulse buying: Modeling its precursors (1998)Impulse buying: Modeling its …Impulse buying: Modeling its precursors (1998)Impulse buying: Modeling its …Normative Influences on Impulsive Buying Behavior (1995)Normative Influences on Impul…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Measuring Consumer Innovativeness (1991)Measuring Consumer Innovative…The Buying Impulse (1987)The Buying ImpulseMeasuring the Involvement Construct (1985)Measuring the Involvement Con…Developing trends in showrooming, webrooming, and omnichannel shopping behaviors: Performance analysis, conceptual mapping, and future directions (2023)Developing trends in showroom…What drives consumers to shop on mobile devices? Insights from a Meta-Analysis (2022)What drives consumers to shop…Research on the Impact of Marketing Strategy on Consumers’ Impulsive Purchase Behavior in Livestreaming E-commerce (2022)Research on the Impact of Mar…Factors influencing buying behavior of Lebanese consumers towards fashion brands during economic crisis: A qualitative study (2022)Factors influencing buying be…Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers (2021)Protective measures against C…Assessing customer financial risk perception and attitude in the hotel industry: Exploring the role of protective measures against COVID-19 (2021)Assessing customer financial …Is showrooming really so terrible? start understanding showroomers (2020)Is showrooming really so terr…Antecedents and consequences of impulse buying: a meta-analytic study (2018)Antecedents and consequences …Review of Technology Adoption frameworks in Mobile Commerce (2017)Review of Technology Adoption…Heterogeneity in consumers’ mobile shopping acceptance: A finite mixture partial least squares modelling approach for exploring and characterising different shopper segments (2017)Heterogeneity in consumers’ m…Trust and satisfaction: the keys to client loyalty in mobile commerce (2016)Trust and satisfaction: the k…The firms benefits of mobile CRM from the relationship marketing approach and the TOE model (2015)The firms benefits of mobile …Gender differences in satisfaction with Facebook users (2015)Gender differences in satisfa…Behavioral Model of Younger Users in M-Payment Systems (2015)Behavioral Model of Younger U…Integration and consistency between web and mobile services (2014)Integration and consistency b…Understanding Mobile Apps Continuance Usage Behavior and Habit: An Expectance-Confirmation Theory (2013)Understanding Mobile Apps Con…Coefficient Alpha and the Internal Structure of Tests (1951)Structural equation modeling in practice: A review and recommended two-step approach. 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this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2019Diffusion of Innovations 137,320 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 1987The Buying Impulse2,102 cited
  • 1995Normative Influences on Impulsive Buying Behavior1,941 cited
  • 2002Yielding to Temptation: Self‐Control Failure, Impulsive Purchasing, and Consumer Behavior1,611 cited
  • 1991Measuring Consumer Innovativeness1,460 cited
  • 2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics1,424 cited
  • 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,422 cited
  • 1998Impulse buying: Modeling its precursors1,401 cited
  • 2009Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China1,103 cited
  • 2005An examination of the determinants of customer loyalty in mobile commerce contexts1,043 cited
  • 1998Impulse buying: Modeling its precursors895 cited
  • 2000A multi‐method investigation of consumer motivations in impulse buying behavior

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845 cited
  • 2009Determinants of behavioral intention to mobile banking772 cited
  • Cited by

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    • 2022Research on the Impact of Marketing Strategy on Consumers’ Impulsive Purchase Behavior in Livestreaming E-commerce83 cited
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    • 2015The firms benefits of mobile CRM from the relationship marketing approach and the TOE model65 cited
    • 2023Developing trends in showrooming, webrooming, and omnichannel shopping behaviors: Performance analysis, conceptual mapping, and future directions62 cited
    • 2016Trust and satisfaction: the keys to client loyalty in mobile commerce60 cited
    • 2013Understanding Mobile Apps Continuance Usage Behavior and Habit: An Expectance-Confirmation Theory45 cited
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    • 2022Factors influencing buying behavior of Lebanese consumers towards fashion brands during economic crisis: A qualitative study37 cited