Reengineering a business process with an innovative workflow management system

G. De Michelis · Antonietta Maria Grasso · Stefano Patriarca

46 citations0/0 files storedConference on Organizational Computing Systems

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Business Process Modeling and Analysis Business and Management Studies Robotic Process Automation Applications

Abstract

Business Process Reengineering (BPR) has been proposed as a new approach to facing the challenge of improving the quality of a business process while reducing its costs. Workgroup computing systems can be considered as the best candidates for BPR, since they aim to improve the effectiveness of the group of people collaborating within a work process. In particular workflow management systems seem to offer the best support to a reengineered business process. In this paper we report on a case of BPR. It consists in the application to a real bank procedure of both a new approach to the analysis of work processes (allowing the evaluation of its transaction costs) and a prototype of a Workflow Management System (WMS), allowing an effective handling of procedure breakdowns without forcing the designers to take care of them.

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References

1975Markets and Hierarchies 1993Reengineering the corporation: A manifesto for business revolution 1990Reengineering Work: Don’t Automate, Obliterate 1991Groupware: some issues and experiences 1993Shaping the Future: Business Design Through Information Technology.1992The action workflow approach to workflow management technology 1994How to Make Reengineering Really Work 1993Do Categories Have Politics? The language/action perspective reconsidered

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1999Building online crisis management support using workflow systems 2007Facilitating dynamic flexibility and exception handling for workflows 1995Workflow management systems 2002Evaluating flexible workflow systems 1993Workflow management systems for financial services 1997Organizational metaphors as lenses for analyzing workflow technology

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