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ArticleAn Exploratory Study of Exclusive Dealing in Channel Relationships

Z. G. Li1997

Article1997

An Exploratory Study of Exclusive Dealing in Channel Relationships

Z. G. Li · Rajiv P. Dant

149 citations·0/0 files stored·Journal of the Academy of Marketing Science

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Supply Chain and Inventory Management Customer Service Quality and Loyalty Quality and Supply Management

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References

1988Structural equation modeling in practice: A review and recommended two-step approach.1988On the Evaluation of Structural Equation Models 1994The Commitment-Trust Theory of Relationship Marketing 1977Estimating Nonresponse Bias in Mail Surveys 1960The Norm of Reciprocity: A Preliminary Statement 1987Developing Buyer-Seller Relationships 1971Industrial Market Structure and Economic Performance.1962Power-Dependence Relations

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2008Trust‐opportunism paradox, relationalism, and performance in interfirm relationships: evidence from the retail industry 2008Building customer relationships in an electronic age: The role of interactivity of E‐commerce Web sites 2009A SCALE OF CONSUMER ENGAGEMENT 2011A Conceptual Framework for Understanding Relationships Between Sport Consumers and Sport Organizations: A Relationship Quality Approach 2011Do relationship benefits and maintenance drive commitment and loyalty?2012

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Year1997

Typearticle

Published1997-06-01

VenueJournal of the Academy of Marketing Science

ISSN-L0092-0703

Languageen

Citations149

Files0 public / 0

ShelfSupply Chain and Inventory Management

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doi10.1177/0092070397253002

openalex_workW2115340043

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Building customer loyalty in online retailing: The role of relationship quality

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