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Revisiting Consumption Experience

4 references·16 citing·51 second hopsampled

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References

1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
2002Can Consumers Escape the Market? Emancipatory Illuminations from Burning Man1,251 cited
2000The museum environment and the visitor experience395 cited

Cited by

2007How to Sustain the Customer Experience:1,784 cited
2016Customer engagement: the construct, antecedents, and consequences1,760 cited
2020Customer experience: fundamental premises and implications for research941 cited
2009Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend880 cited
2010A customer‐dominant logic of service789 cited
2013Consumer behaviour in tourism: Concepts, influences and opportunities776 cited
2013A Typology of Technology‐Enhanced Tourism Experiences725 cited
2009Having, being and higher education: the marketisation of the university and the transformation of the student into consumer642 cited
2010An epistemological view of consumer experiences571 cited
2010Resistance to Brand Switching when a Radically New Brand is Introduced: A Social Identity Theory Perspective536 cited

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2012

Conceptualising value co-creation: A journey to the 1970s and back to the future

501 cited

2017Customer engagement in service498 cited

2016Efficacy of co-creation and mastering on perceived value and satisfaction in tourists' consumption457 cited

2011Experience Marketing: Concepts, Frameworks and Consumer Insights428 cited

2018How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy424 cited

2011Understanding the Consumer Experience: An Exploratory Study of Luxury Hotels398 cited