Article2011

The Impact of Training and Development on Employee Job Satisfaction, Loyalty, and Intent to Stay in the Lodging Industry

180 citations0/0 files storedJournal of Human Resources in Hospitality & Tourism

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Human Resource Development and Performance Evaluation Employee Performance and Management Job Satisfaction and Organizational Behavior

Abstract

There is a tremendous amount of literature that explores the relationship between employee job satisfaction and intent to stay. Similarly, recent research in the area of human resources has focused on the impact of human resources practices on various organizational outcomes. In this article the authors explore the relationships between training and development, and employee job satisfaction, loyalty, and intent to stay in four lodging properties in the United States. Results indicate that employees who perceive they have the opportunity to develop new skills are more satisfied with their jobs, more loyal, and more likely to stay with the organization.

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References

1997PERCEIVED ORGANIZATIONAL SUPPORT AND LEADER-MEMBER EXCHANGE: A SOCIAL EXCHANGE PERSPECTIVE.1994Putting the Service-Profit Chain to Work 1969What is job satisfaction?1977Intermediate linkages in the relationship between job satisfaction and employee turnover.2001Affective commitment to the organization: The contribution of perceived organizational support.1996The Management of Customer-Contact Service Employees: An Empirical Investigation 1997Perceived organizational support, discretionary treatment, and job satisfaction.2001Do “high commitment” human resource practices affect employee commitment? A cross-level analysis using hierarchical linear modeling

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2015Influence of sustainable hospitality supply chain management on customers’ attitudes and behaviors 2014A Conceptual Framework of Sustainable Hospitality Supply Chain Management 2019The impact of employee perceptions of training on organizational commitment and turnover intention 2019The effects of leadership satisfaction on employee engagement, loyalty, and retention in the hospitality industry

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