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Best practices in service quality
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Best practices in service quality (2000)Best practices in service qualityBest Practices in Human Resources (2000)Best Practices in Human Resou…Hilton Hotels (1999)Hilton HotelsBest practices in information technology (1999)Best practices in information…Best Practices in Hotel Architecture (1999)Best Practices in Hotel Archi…The change masters : innovation and entrepreneurship in the American corporation (1984)The change masters : innovati…Cost-effective training and development programs in the hotel industry during a recessionary period (2020)Cost-effective training and d…Training for Cost-Effectiveness vs. Training as Tax Evasion Tool – A Study on Selected Private Companies in Bangladesh (2018)Training for Cost-Effectivene…Examining Mediating Role of Customer Loyalty for Influence of Brand Related Attributes on Customer Repurchase Intention (2016)Examining Mediating Role of C…Service experience through the eyes of budget hotel guests: Do factors of importance influence performance dimensions? (2015)Service experience through th…A survey of factors influencing cost structures in the Indian hotel sector (2012)A survey of factors influenci…Correlation Analysis of Service Quality Gaps in a Four-Star Hotel in Iran (2010)Correlation Analysis of Servi…Hotel Service Quality in Hong Kong (2007)Hotel Service Quality in Hong…The Impact of Service Guarantees on Consumer Responses in the Hotel Industry (2005)The Impact of Service Guarant…The New Zealand Hotel Industry-Vacancies Increase (2004)The New Zealand Hotel Industr…Guest Satisfaction in the U.S. Lodging Industry Using the ACSI Model as a Service Quality Scoreboard (2004)Guest Satisfaction in the U.S…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Ipa and Servperf quality conceptualisations and their tole for satisfaction with hotel services (2019)Optimizing service offerings using asymmetric impact-sentiment-performance analysis (2020)Dealing with pandemics: An investigation of the effects of COVID-19 on customers’ evaluations of hospitality services (2021)The balanced scorecard : measures that drive performance (1992)The Balanced Scorecard and Strategic Control: A Hotel Case Study Analysis (2007)Using data envelopment analysis to select strategies that improve the performance of hotel companies (2009)The Materiality Balanced Scorecard: A framework for stakeholder-led integration of sustainable hospitality management and reporting (2020)Strategic human resource management (1993)The Cost of Turnover (2000)3.3 Human resource management (2002)Employee Stress and Stressors in Gambling and Hospitality Workplaces (2013)Turnover Intention and Commitment as Part of Organizational Social Capital in the Hotel Industry (2015)How hotel employee job-identity impacts the hotel industry: The uncomfortable truth (2017)Managing quality: the strategic and competitive edge (1989)Services Marketing: Integrating Customer Focus Across the Firm (1996)Estimation of Customer Dissatisfaction Based on Service Quality Gaps by Correlation and Regression Analysis in a Travel Agency (2011)The role of problem identification and intellectual capital in the management of hotels’ competitive advantage-an integrated framework (2018)Joint effect of service recovery types and times on customer satisfaction in lodging (2019)Coefficient Alpha and the Internal Structure of Tests (1951)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Investigation of efficiency in the UK hotel industry: a network data envelopment analysis approach (2021)Business @ the speed of thought: using a digital nervous system (1999)BUILDING CUSTOMER VALUE IN THE HOSPITALITY INDUSTRY: TOWARDS THE DEFINITION OF A CUSTOMER-CENTRIC INFORMATION SYSTEM (2003)Service quality in Cretan accommodations: marketing strategies for the UK holiday market (2003)The new customer‐centred business model for the hospitality industry (2006)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Whence Consumer Loyalty? (1999)The Influence of Brand Image and Perceived Quality on Brand Loyalty with Brand Trust as Mediator in PT Bank Syariah Mandiri (2019)Buffering effects of brand perception to behavioural intention - Evidence of China airlines (2020)Small Medium Enterprises Brand Gestalt: A Key Driver of Customer Satisfaction and Repurchase Intention (2023)Are Your Satisfied Customers Loyal? (2004)Evaluating a servicescape: the effect of cognition and emotion (2004)The effects of atmospheric elements on customer impression: the case of hotel lobbies (2006)Tourism Crises and Disasters: Enhancing Understanding of System Effects (2006)A model of work-family dynamics of hotel managers (2007)An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market (2012)A note on social capital and network content (1997)Trapped in Your Own Net? Network Cohesion, Structural Holes, and the Adaptation of Social Capital (2000)Rediscovering Social Innovation (2008)
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References

  • 1984The change masters : innovation and entrepreneurship in the American corporation594 cited
  • 2000Best Practices in Human Resources134 cited
  • 1999Best practices in information technology83 cited
  • 1999Hilton Hotels60 cited
  • 1999Best Practices in Hotel Architecture51 cited

Cited by

  • 2010Correlation Analysis of Service Quality Gaps in a Four-Star Hotel in Iran54 cited
  • 2007Hotel Service Quality in Hong Kong49 cited
  • 2004The New Zealand Hotel Industry-Vacancies Increase43 cited
  • 2016Examining Mediating Role of Customer Loyalty for Influence of Brand Related Attributes on Customer Repurchase Intention38 cited
  • 2015Service experience through the eyes of budget hotel guests: Do factors of importance influence performance dimensions?30 cited
  • 2004Guest Satisfaction in the U.S. Lodging Industry Using the ACSI Model as a Service Quality Scoreboard29 cited
  • 2005The Impact of Service Guarantees on Consumer Responses in the Hotel Industry27 cited
  • 2012A survey of factors influencing cost structures in the Indian hotel sector17 cited
  • 2018Training for Cost-Effectiveness vs. Training as Tax Evasion Tool – A Study on Selected Private Companies in Bangladesh1 cited

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2020
Cost-effective training and development programs in the hotel industry during a recessionary period
1 cited