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Evaluating a servicescape: the effect of cognition and emotion · Study

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ArticleEvaluating a servicescape: the effect of cognition and emotion

Ingrid Y. Lin2004

Article2004

Evaluating a servicescape: the effect of cognition and emotion

500 citations·0/0 files stored·International Journal of Hospitality Management

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Facilities and Workplace Management

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References

1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 1973The Hidden Dimension 1974Atmospherics as a Marketing Tool 2001Congruency of scent and music as a driver of in-store evaluations and behavior 1986The Influence of Background Music on the Behavior of Restaurant Patrons 1996Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors?1992Environmental color, consumer feelings, and purchase likelihood

Cited by

2008Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants 2010Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment 2005Korea’s destination image formed by the 2002 World Cup 2011New or repeat customers: How does physical environment influence their restaurant experience?2009The effects of dining atmospherics: An extended Mehrabian–Russell model

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Details

Year2004

Typearticle

Published2004-02-27

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations500

Files0 public / 0

ShelfConsumer Retail Behavior Studies

Identifiers

doi10.1016/j.ijhm.2003.01.001

openalex_workW2015042596

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2012Servicescape elements, customer predispositions and service experience: The case of theme park visitors

2020Designing tourism experiences for inner transformation

2010Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction