SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Evaluating a servicescape: the effect of cognition and emotion
12 references·16 citing·40 second hop
Evaluating a servicescape: the effect of cognition and emotion (2004)Evaluating a servicescape: the effect of …Hotel Design, Planning and Development (2013)Hotel Design, Planning and De…Congruency of scent and music as a driver of in-store evaluations and behavior (2001)Congruency of scent and music…Best Practices in Hotel Architecture (1999)Best Practices in Hotel Archi…Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors? (1996)Improving the Store Environme…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Environmental color, consumer feelings, and purchase likelihood (1992)Environmental color, consumer…Successful Restaurant Design (1989)Successful Restaurant DesignThe Influence of Background Music on the Behavior of Restaurant Patrons (1986)The Influence of Background M…The effects of color in store design. (1983)The effects of color in store…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…The Hidden Dimension (1973)The Hidden DimensionDesigning tourism experiences for inner transformation (2020)Designing tourism experiences…The effect of atmosphere on customer engagement in upscale hotels: An application of S-O-R paradigm (2018)The effect of atmosphere on c…The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience (2017)The impact of servicescape on…Emotional Responses to Multisensory Environmental Stimuli (2016)Emotional Responses to Multis…Servicescape elements, customer predispositions and service experience: The case of theme park visitors (2012)Servicescape elements, custom…New or repeat customers: How does physical environment influence their restaurant experience? (2011)New or repeat customers: How …Investigating the key factors affecting behavioral intentions (2011)Investigating the key factors…Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay (2011)Does the look matter? The imp…Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction (2010)Restaurant Servicescape, Serv…Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment (2010)Effects of service quality an…The effects of dining atmospherics: An extended Mehrabian–Russell model (2009)The effects of dining atmosph…Dysfunctional Customer Behavior Severity: An Empirical Examination (2009)Dysfunctional Customer Behavi…Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)Perceived quality, emotions, …Are highly satisfied restaurant customers really different? A quality perception perspective (2008)Are highly satisfied restaura…Tourist shopping habitat: Effects on emotions, shopping value and behaviours (2005)Tourist shopping habitat: Eff…Korea’s destination image formed by the 2002 World Cup (2005)Korea’s destination image for…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations (2010)Loyalty toward online food delivery service: the role of e-service quality and food quality (2018)The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants (2019)Using Background Music to Affect the Behavior of Supermarket Shoppers (1982)Music, Mood, and Marketing (1990)Mood States and Consumer Behavior: A Critical Review (1985)A conceptual model of perceived customer value in e‐commerce: A preliminary investigation (2003)The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Breaking Free from Product Marketing (1977)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Store atmosphere and purchasing behavior (1994)Atmospheric Effects on Shopping Behavior (2000)The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants (2007)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Store Atmospherics: A Multisensory Perspective (2014)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2009)Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2009)Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018)The Influence of Store Environment on Quality Inferences and Store Image (1994)The theme park experience: An analysis of pleasure, arousal and satisfaction (2004)Influencing behaviour: The mindspace way (2011)Self-monitoring of expressive behavior. (1974)IEMOCAP: interactive emotional dyadic motion capture database (2008)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Why we buy what we buy: A theory of consumption values (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)
this work references cited by second hop

References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1973The Hidden Dimension4,860 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
  • 1986The Influence of Background Music on the Behavior of Restaurant Patrons936 cited
  • 1996Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors?883 cited
  • 1992Environmental color, consumer feelings, and purchase likelihood769 cited
  • 1983The effects of color in store design.541 cited
  • 2013Hotel Design, Planning and Development110 cited
  • 1989Successful Restaurant Design59 cited
  • 1999Best Practices in Hotel Architecture51 cited

Cited by

  • 2008Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants1,060 cited
  • 2010Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment585 cited
  • 2005Korea’s destination image formed by the 2002 World Cup

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

569 cited
  • 2011New or repeat customers: How does physical environment influence their restaurant experience?439 cited
  • 2009The effects of dining atmospherics: An extended Mehrabian–Russell model404 cited
  • 2012Servicescape elements, customer predispositions and service experience: The case of theme park visitors374 cited
  • 2020Designing tourism experiences for inner transformation365 cited
  • 2010Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction335 cited
  • 2008Are highly satisfied restaurant customers really different? A quality perception perspective314 cited
  • 2009Dysfunctional Customer Behavior Severity: An Empirical Examination292 cited
  • 2017The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience282 cited
  • 2005Tourist shopping habitat: Effects on emotions, shopping value and behaviours274 cited
  • 2018The effect of atmosphere on customer engagement in upscale hotels: An application of S-O-R paradigm247 cited
  • 2016Emotional Responses to Multisensory Environmental Stimuli210 cited
  • 2011Investigating the key factors affecting behavioral intentions207 cited
  • 2011Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay206 cited