Transformation in managers’ information seeking behaviour: a review of the literature

Gina de Alwis Jayasuriya · Shaheen Majid · Abdus Sattar Chaudhry

86 citations0/0 files storedJournal of Information Science

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Library Science and Information Literacy Library Science and Information Competitive and Knowledge Intelligence

Abstract

There has been a transformation in managers’ information seeking behaviour over the decades. Based on an extensive literature review, this article analyses the factors which have influenced managers’ choice of source preferences. The review reveals four key dimensions used to study source preferences, i.e. contextual, situational, personal/sociocultural, and informational and identifies common factors under each. The factors given main weight in the literature are accessibility, quality, and richness of the information, as well as individual and institutional characteristics. The article also reflects on the data collection techniques used in information needs studies.

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References

1984Research in Organizational Behavior 1974The Nature of Managerial Work 1984Toward a Model of Organizations as Interpretation Systems 1983Information Richness. A New Approach to Managerial Behavior and Organization Design 1996The knowing organization: How organizations use information to construct meaning, create knowledge and make decisions 2004Managers, not MBA's: a hard look at the soft practice of managing and management development 2008Scanning the business environment 2000Strategizing Throughout the Organization: Managing Role Conflict in Strategic Renewal

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