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Quality of service parameters in cellular mobile communication
16 references·1 citing·39 second hop
Quality of service parameters in cellular mobile communication (2006)Quality of service parameters in cellular…The relationship between service quality and customer satisfaction – a factor specific approach (2002)The relationship between serv…Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank (2001)Interrogating SERVQUAL: a cri…Customization of the service experience: the role of the frontline employee (1996)Customization of the service …Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Towards the measurement of internal service quality (1995)Towards the measurement of in…The determinants of service quality: satisfiers and dissatisfiers (1995)The determinants of service q…Building the Learning Organization (1995)Building the Learning Organiz…A study of measuring the critical factors of quality management (1995)A study of measuring the crit…Service Quality (1994)Service QualityPutting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Measuring Performance for Business Results (1994)Measuring Performance for Bus…Attributes of Service Quality: The Consumers′ Perspective (1992)Attributes of Service Quality…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality (1988)A Conceptual Model of Service…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…A novel customer scoring model to encourage the use of mobile value added services (2011)A novel customer scoring mode…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)The key determinants of Internet banking service quality: a content analysis (2001)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Technology Readiness Index (Tri) (2000)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Quality-Control Handbook. (1952)What is total quality control the japanese way (1985)A framework for the dimensions of quality in higher education (1996)Measuring service quality in the hotel industry: A study in a business hotel in Turkey (2005)Destination service quality, affective image and revisit intention: The moderating role of past experience (2015)Classifying Services to Gain Strategic Marketing Insights (1983)Service Management: Strategy and Leadership in Service Businesses. (1985)Expert systems: the next challenge for managers (1986)UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES. (1988)Privacy: Recognition of a Consumer Right (1991)An Attitude-Behavior Model of Salespeople's Customer Orientation (2005)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Influence of Corporate Social Responsibility on Loyalty and Valuation of Services (2005)The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour (2006)Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Role congruity theory of prejudice toward female leaders. (2002)A framework of sustainable supply chain management: moving toward new theory (2008)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1995Building the Learning Organization2,748 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
  • 1995The determinants of service quality: satisfiers and dissatisfiers1,032 cited
  • 2002The relationship between service quality and customer satisfaction – a factor specific approach897 cited
  • 1994Service Quality591 cited
  • 1988A Conceptual Model of Service Quality579 cited
  • 2001Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank388 cited
  • 1996Customization of the service experience: the role of the frontline employee321 cited
  • 1995A study of measuring the critical factors of quality management300 cited
  • 1995Towards the measurement of internal service quality183 cited
  • 1994Measuring Performance for Business Results

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179 cited
  • 1992Attributes of Service Quality: The Consumers′ Perspective174 cited
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    • 2011A novel customer scoring model to encourage the use of mobile value added services10 cited