SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Valid and reliable measurements for sustainable non-financial reporting
0 references·6 citing·25 second hop
Valid and reliable measurements for sustainable non-financial reporting (2003)Valid and reliable measurements for susta…Use of customer satisfaction measurements to drive improvements (2018)Use of customer satisfaction …Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research (2013)Determinants of sustainabilit…Is the Net Promoter Score a reliable performance measure? (2011)Is the Net Promoter Score a r…Human aspect in service quality: EPSI benchmark studies (2008)Human aspect in service quali…Customer satisfaction and customer loyalty as predictors of future business potential (2008)Customer satisfaction and cus…Customer Satisfaction – The Roleof Transparency (2007)Customer Satisfaction – The R…Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Customer Satisfaction in Shopping Malls: An Empirical Study (2012)Current and future use of management tools (2015)Corporate social responsibility during the COVID-19 pandemic: a sequential mediation analysis (2021)Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction (1998)Customer satisfaction and business performance (2002)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Adoption of CSR and Sustainability Reporting Standards: Economic Analysis and Review (2019)The Influence of Firm Size on the ESG Score: Corporate Sustainability Ratings Under Review (2019)Corporate Economic, Environmental, and Social Sustainability Performance Transformation through ESG Disclosure (2020)Authentic leadership development: Getting to the root of positive forms of leadership (2005)Well-being at work: a cross-national analysis of the levels and determinants of job satisfaction (2000)The one number you need to grow. (2003)The One Number You Need to Grow (2004)The net promoter score: What should managers know? (2023)Green AI in the finance industry: Exploring the impact of feature engineering on the accuracy and computational time of Machine Learning models (2024)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Case research in operations management (2002)Strategy Maps: Converting Intangible Assets into Tangible Outcomes (2003)Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage (2020)Is quality management a competitive advantage? A study after the Spanish financial crisis in the furniture industry (2021)
this work references cited by second hop

References

No references inside the corpus for this window.

Cited by

  • 2013Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research1,898 cited
  • 2008Customer satisfaction and customer loyalty as predictors of future business potential26 cited
  • 2011Is the Net Promoter Score a reliable performance measure?21 cited
  • 2007Customer Satisfaction – The Roleof Transparency19 cited
  • 2008Human aspect in service quality: EPSI benchmark studies18 cited
  • 2018Use of customer satisfaction measurements to drive improvements17 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work