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Customer satisfaction and business performance · Study

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ChapterCustomer satisfaction and business performance

Kai Kristensen2002

Chapter2002

Customer satisfaction and business performance

Kai Kristensen · Anne Martensen · Lars Grønholdt

21 citations·0/0 files stored·Cambridge University Press eBooks

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Customer Service Quality and Loyalty Customer churn and segmentation Employee Performance and Motivation

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2012Partner Choice 2008Human aspect in service quality: EPSI benchmark studies 2008Vers un contrôle de gestion intégré à la fonction commerciale : cas d'expérimentation 2016Przedsiębiorczość pracownicza i jej wpływ na efektywność organizacji

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Year2002

Typechapter

Published2002-03-07

VenueCambridge University Press eBooks

Languageen

Citations21

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1017/cbo9780511753695.018

openalex_workW20494704

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