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Customer satisfaction and business performance
0 references·4 citing·14 second hop
Customer satisfaction and business performance (2002)Customer satisfaction and business perfor…Przedsiębiorczość pracownicza i jej wpływ na efektywność organizacji (2016)Przedsiębiorczość pracownicza…Partner Choice (2012)Partner ChoiceVers un contrôle de gestion intégré à la fonction commerciale : cas d'expérimentation (2008)Vers un contrôle de gestion i…Human aspect in service quality: EPSI benchmark studies (2008)Human aspect in service quali…Les typologies des modes de contrôle et leurs facteurs de contingence : un essai d'organisation de la littérature (1996)Introducing the First Management Control Systems: Evidence from the Retail Sector (2007)Management Control Systems in Early-Stage Startup Companies (2007)Systemic Approach to Management Control through Determining Factors (2018)Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction (1998)Valid and reliable measurements for sustainable non-financial reporting (2003)Use of customer satisfaction measurements to drive improvements (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE. (1996)The dynamics of product innovation and firm competences (2002)Collaborating pivotal suppliers: Complementarities, flexibility, and standard communication between airline companies and travel agencies (2016)Motivation through the design of work: test of a theory (1976)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Clarifying the Entrepreneurial Orientation Construct and Linking It To Performance (1996)
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  • 2012Partner Choice27 cited
  • 2008Human aspect in service quality: EPSI benchmark studies18 cited
  • 2008Vers un contrôle de gestion intégré à la fonction commerciale : cas d'expérimentation11 cited
  • 2016Przedsiębiorczość pracownicza i jej wpływ na efektywność organizacji5 cited

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