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A conceptual framework to evaluate performance of non-profit social service organisations
16 references·0 citing·28 second hop
A conceptual framework to evaluate performance of non-profit social service organisations (2006)A conceptual framework to evaluate perfor…Strategic Performance Measurement and Management in Nonprofit Organizations (2001)Strategic Performance Measure…Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References and DEA-Solver Software (1999)Data Envelopment Analysis: A …Using the balanced scorecard as a strategic management system (1996)Using the balanced scorecard …On the measurement of technical efficiency in the public sector (1996)On the measurement of technic…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…A Study of Organizational Effectiveness and its Predictors (1986)A Study of Organizational Eff…Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Some Models for Estimating Te…Organizational Effectiveness: A Comparison of Multiple Models (1984)Organizational Effectiveness:…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Measuring the efficiency of decision making units (1978)Measuring the efficiency of d…The Measurement of Productive Efficiency (1957)The Measurement of Productive…Separation of Ownership and Control (1983)A slacks-based measure of super-efficiency in data envelopment analysis (2002)Handbook of Quantitative Science and Technology Research (2005)Network DEA: A slacks-based measure approach (2008)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Contemporary Strategy Analysis (1998)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)A Procedure for Ranking Efficient Units in Data Envelopment Analysis (1993)A slacks-based measure of efficiency in data envelopment analysis (2001)Formulation and estimation of stochastic frontier production function models (1977)Performance measurement system design (1995)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)
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References

  • 1978Measuring the efficiency of decision making units29,755 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1984Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis16,773 cited
  • 1957The Measurement of Productive Efficiency16,116 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1996Using the balanced scorecard as a strategic management system5,014 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1999Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References and DEA-Solver Software3,754 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 2001Strategic Performance Measurement and Management in Nonprofit Organizations947 cited
  • 1984Organizational Effectiveness: A Comparison of Multiple Models

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624 cited
  • 1986A Study of Organizational Effectiveness and its Predictors333 cited
  • 1996On the measurement of technical efficiency in the public sector295 cited
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