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The process of resolving severe conflict in buyer–supplier relationships · Study

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ArticleThe process of resolving severe conflict in buyer–supplier relationships

Chris Ellegaard2015

Article2015

The process of resolving severe conflict in buyer–supplier relationships

Chris Ellegaard · Poul Houman Andersen

44 citations·0/0 files stored·Scandinavian Journal of Management

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Customer Service Quality and Loyalty Quality and Supply Management Conflict Management and Negotiation

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References

2008Qualitative Data Analysis 2004Case Study Research 1979The Social Psychology of Organizations.1977Handbook of Industrial and Organizational Psychology.1999Strategies for Theorizing from Process Data 1962Power-Dependence Relations 1998Does Trust Matter? Exploring the Effects of Interorganizational and Interpersonal Trust on Performance 2002Case research in operations management

Cited by

2023A systematic review of customer behavior in business-to-business markets and agenda for future research 2023If you don't care, I will switch: online retailers' behaviour on third-party logistics services 2020A strategic conflict analysis in IT outsourcing using the graph model for conflict resolution 2022A scenario-based experimental study of buyer supplier relationship commitment in the context of a psychological contract breach: Implications for supply chain management 2018Industrial-buying research 1965-2015: review and analysis 2024

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Details

Year2015

Typearticle

Published2015-08-13

VenueScandinavian Journal of Management

ISSN-L0956-5221

Languageen

Citations44

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.scaman.2015.06.004

openalex_workW2118026902

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Conflict and Contract Use in Cross-Cultural Buyer–Supplier Relationships: The Role of Cultural Context

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