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TQM as a Focus for Improving Overall Service Performance and Customer Satisfaction: an Empirical Study on a Public Service Sector in Malaysia
10 references·16 citing·47 second hop
TQM as a Focus for Improving Overall Service Performance and Customer Satisfaction: an Empirical Study on a Public Service Sector in Malaysia (2004)TQM as a Focus for Improving Overall Serv…Development and Validation of TQM Implementation Constructs (1996)Development and Validation of…Total quality management as competitive advantage: A review and empirical study (1995)Total quality management as c…Doing business in Mexico: Understanding cultural differences (1995)Doing business in Mexico: Und…INTEGRATED MANUFACTURING AND HUMAN RESOURCE MANAGEMENT: A HUMAN CAPITAL PERSPECTIVE. (1992)INTEGRATED MANUFACTURING AND …Assessing Construct Validity in Organizational Research (1991)Assessing Construct Validity …Economic Development Review (1990)Economic Development ReviewOrganizational Dynamics (1981)Organizational DynamicsA Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)A Reliability Coefficient for…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Publication performance and trends in Total Quality Management research: a bibliometric analysis (2022)Publication performance and t…Measuring creativity: role of service quality management, knowledge sharing and social interaction (2022)Measuring creativity: role of…Role of internal and external organizational factors in TQM implementation (2018)Role of internal and external…Impact Of Just-In-Time, Total Quality Management And Supply Chain Management On Organizational Performance: A Review Perspective (2018)Impact Of Just-In-Time, Total…Effects of total quality management in local authorities (2017)Effects of total quality mana…Continuous improvement methodologies and practices in hospitality and tourism (2017)Continuous improvement method…The Role of Organizational Learning in Understanding Relationship between Total Quality Management and Organizational Performance (2015)The Role of Organizational Le…Relationship between TQM Dimensions and Organizational Performance (2014)Relationship between TQM Dime…Quality Management and Its Role in Improving Service Quality in Public Sector (2014)Quality Management and Its Ro…A theoretical study of the relation between TQM, assessment and sustainable business excellence (2014)A theoretical study of the re…The effects of total quality management and organisational learning on business performance: evidence from Taiwanese insurance industries (2013)The effects of total quality …Exploring TQM-Innovation relationship in continuing education: A system architecture and propositions (2010)Exploring TQM-Innovation rela…The study of the antecedent factors of organisational commitment for high-tech industries in Taiwan (2009)The study of the antecedent f…Customer satisfaction study via a latent segment model (2009)Customer satisfaction study v…The relationship between Business Excellence and Performance – An empirical study using Kanji's Leadership Excellence Model (2008)The relationship between Busi…Comparing Quality Management Practices between the United States and Mexico (2006)Comparing Quality Management …The critical incident technique. (1954)Handbook of Industrial and Organizational Psychology. (1977)The Effect of a Market Orientation on Business Profitability (1990)Measuring Service Quality: A Reexamination and Extension (1992)\nThe use of partial least squares path modeling in international marketing (2009)Some Contributions to Maximum Likelihood Factor Analysis (1967)Modern Factor Analysis (1968)Modern Factor Analysis. (1968)Comparative fit indexes in structural models. (1990)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Organization and environment (1967)Evaluation of goodness-of-fit indices for structural equation models. (1989)Structural Equations with Latent Variables. (1991)A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research (2000)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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References

  • 1951Coefficient Alpha and the Internal Structure of Tests45,148 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,591 cited
  • 1973A Reliability Coefficient for Maximum Likelihood Factor Analysis7,375 cited
  • 1991Assessing Construct Validity in Organizational Research6,651 cited
  • 1995Total quality management as competitive advantage: A review and empirical study2,640 cited
  • 1996Development and Validation of TQM Implementation Constructs1,773 cited
  • 1992INTEGRATED MANUFACTURING AND HUMAN RESOURCE MANAGEMENT: A HUMAN CAPITAL PERSPECTIVE.1,308 cited
  • 1990Economic Development Review491 cited
  • 1981Organizational Dynamics182 cited
  • 1995Doing business in Mexico: Understanding cultural differences131 cited

Cited by

  • 2008The relationship between Business Excellence and Performance – An empirical study using Kanji's Leadership Excellence Model60 cited
  • 2006Comparing Quality Management Practices between the United States and Mexico55 cited
  • 2009Customer satisfaction study via a latent segment model53 cited
  • 2014Quality Management and Its Role in Improving Service Quality in Public Sector51 cited
  • 2014Relationship between TQM Dimensions and Organizational Performance

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50 cited
  • 2010Exploring TQM-Innovation relationship in continuing education: A system architecture and propositions47 cited
  • 2017Continuous improvement methodologies and practices in hospitality and tourism45 cited
  • 2017Effects of total quality management in local authorities43 cited
  • 2014A theoretical study of the relation between TQM, assessment and sustainable business excellence41 cited
  • 2018Role of internal and external organizational factors in TQM implementation37 cited
  • 2022Publication performance and trends in Total Quality Management research: a bibliometric analysis33 cited
  • 2022Measuring creativity: role of service quality management, knowledge sharing and social interaction30 cited
  • 2009The study of the antecedent factors of organisational commitment for high-tech industries in Taiwan29 cited
  • 2013The effects of total quality management and organisational learning on business performance: evidence from Taiwanese insurance industries28 cited
  • 2018Impact Of Just-In-Time, Total Quality Management And Supply Chain Management On Organizational Performance: A Review Perspective25 cited
  • 2015The Role of Organizational Learning in Understanding Relationship between Total Quality Management and Organizational Performance24 cited