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The Impact of Mobile Banking on Enhancing Customers’ E-Satisfaction: An Empirical Study on Commercial Banks in Jordan
10 references·15 citing·46 second hop
The Impact of Mobile Banking on Enhancing Customers’ E-Satisfaction: An Empirical Study on Commercial Banks in Jordan (2014)The Impact of Mobile Banking on Enhancing…Receptiveness of mobile banking by Malaysian local customers in Sabah : An empirical investigation (2012)Receptiveness of mobile banki…Relationship between Customer Satisfaction and Mobile Banking Adoption in Pakistan (2011)Relationship between Customer…Mobile Banking as Business Strategy: Impact of Mobile Technologies on Customer Behaviour and Its Implications for Banks (2006)Mobile Banking as Business St…Information Technology Adoption in Hong Kong's Logistics Industry (2005)Information Technology Adopti…Social Capital and Information Technology (2004)Social Capital and Informatio…Relationship Marketing: Exploring Relational Strategies in Marketing (2001)Relationship Marketing: Explo…Electronic Commerce: A Managerial Perspective (1999)Electronic Commerce: A Manage…The hierarchical influence of personal values on mall shopping attitute and behavior (1998)The hierarchical influence of…Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Interactive Home Shopping: Co…Research methods for business: A skill building approach (1993)Research methods for business…Enhancing user adoption and satisfaction: A study of factors influencing CliQ payment service in the fintech market (2024)Enhancing user adoption and s…The Impact of Mobile Banking Services on the Customer Satisfaction of Commercial Banks in Sri Lanka (2023)The Impact of Mobile Banking …Factors influencing customer preference of cardless technology over the card for cash withdrawals: an extended technology acceptance model (2022)Factors influencing customer …Factors affecting e-payment acceptance by customers: an empirical study in the Kingdom of Bahrain (2022)Factors affecting e-payment a…Factors affecting adoption and use of M-commerce services among the customers in Saudi Arabia (2022)Factors affecting adoption an…WITHDRAWN: A comprehensive overview on intelligent mechanical systems and its applications of mobile banking technology (2021)WITHDRAWN: A comprehensive ov…Các nhân tố ảnh hưởng đến sự hài lòng của khách hàng cá nhân về dịch vụ Internet Banking của các ngân hàng thương mại tại Thành phố Hồ Chí Minh (2021)Các nhân tố ảnh hưởng đến sự …m-Banking Quality and Bank Reputation (2020)m-Banking Quality and Bank Re…The Effect of Using Mobile Banking Services Applications on Electronic Word of Mouth: The Mediating Role of Perceived Trust (2019)The Effect of Using Mobile Ba…Online banking services: a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction (2018)Online banking services: a me…Influences and Intention of Consumer's Online Shopping Decision (2018)Influences and Intention of C…From Mobile Service Quality Evaluation to E-Word-Of-Mouth: What Makes the Users of Mobile Banking Applications Speak About the Bank? 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this work references cited by second hop

References

  • 1993Research methods for business: A skill building approach16,985 cited
  • 1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces2,234 cited
  • 1999Electronic Commerce: A Managerial Perspective1,605 cited
  • 2004Social Capital and Information Technology357 cited
  • 1998The hierarchical influence of personal values on mall shopping attitute and behavior280 cited
  • 2001Relationship Marketing: Exploring Relational Strategies in Marketing246 cited
  • 2011Relationship between Customer Satisfaction and Mobile Banking Adoption in Pakistan95 cited
  • 2005Information Technology Adoption in Hong Kong's Logistics Industry81 cited
  • 2006Mobile Banking as Business Strategy: Impact of Mobile Technologies on Customer Behaviour and Its Implications for Banks73 cited
  • 2012Receptiveness of mobile banking by Malaysian local customers in Sabah : An empirical investigation65 cited

Cited by

  • 2020m-Banking Quality and Bank Reputation34 cited
  • 2022Factors influencing customer preference of cardless technology over the card for cash withdrawals: an extended technology acceptance model30 cited
  • 2019The Effect of Using Mobile Banking Services Applications on Electronic Word of Mouth: The Mediating Role of Perceived Trust25 cited
  • 2022

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Factors affecting adoption and use of M-commerce services among the customers in Saudi Arabia
20 cited
  • 2018From Mobile Service Quality Evaluation to E-Word-Of-Mouth: What Makes the Users of Mobile Banking Applications Speak About the Bank?19 cited
  • 2022Factors affecting e-payment acceptance by customers: an empirical study in the Kingdom of Bahrain17 cited
  • 2018Online banking services: a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction17 cited
  • 2017Factors influencing the use of mobile payments — A conceptual model15 cited
  • 2015Factors Influencing Customer Satisfaction of Mobile Banking Services: A Study on Second - Generation Banks14 cited
  • 2021WITHDRAWN: A comprehensive overview on intelligent mechanical systems and its applications of mobile banking technology13 cited
  • 2018Influences and Intention of Consumer's Online Shopping Decision10 cited
  • 2021Các nhân tố ảnh hưởng đến sự hài lòng của khách hàng cá nhân về dịch vụ Internet Banking của các ngân hàng thương mại tại Thành phố Hồ Chí Minh8 cited
  • 2023The Impact of Mobile Banking Services on the Customer Satisfaction of Commercial Banks in Sri Lanka7 cited
  • 2024Enhancing user adoption and satisfaction: A study of factors influencing CliQ payment service in the fintech market5 cited
  • 2016The Impacts of M-Commerce on Saudi Banks5 cited