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A Study to Determine the Effects of Customer Value on Customer Loyalty in Airline Companies Operating: Case of Turkish Air Travellers
16 references·3 citing·40 second hop
A Study to Determine the Effects of Customer Value on Customer Loyalty in Airline Companies Operating: Case of Turkish Air Travellers (2009)A Study to Determine the Effects of Custo…Investigating the service brand: A customer value perspective (2008)Investigating the service bra…Lasting customer loyalty: a total customer experience approach (2006)Lasting customer loyalty: a t…Building Brand Community (2002)Building Brand CommunityThe Loyalty Effect (2001)The Loyalty EffectService Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Customer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Why Satisfied Customers Defect (1996)Why Satisfied Customers DefectWhy Satisfied Customers Defect (1995)Why Satisfied Customers DefectThe Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Loyalty-based management. (1993)Loyalty-based management.A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Zero defections: quality comes to services. (1990)Zero defections: quality come…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Factors Affecting Customer Retention in the Airline Industry (2016)Factors Affecting Customer Re…The effects of loyalty programs on customer loyalty: The mediating role of customer value and the moderating role of relationship benefits (2012)The effects of loyalty progra…Role of Third Party Logistics Providers with Advanced IT to Increase Customer Satisfaction in Supply Chain Integration (2011)Role of Third Party Logistics…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Handbook of Qualitative Research (1994)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer Culture Theory (CCT): Twenty Years of Research (2005)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)E‐satisfaction and e‐loyalty: A contingency framework (2003)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 2002Building Brand Community2,654 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
  • 2001The Loyalty Effect1,406 cited
  • 1993Loyalty-based management.1,317 cited
  • 1996Why Satisfied Customers Defect809 cited
  • 2006Lasting customer loyalty: a total customer experience approach479 cited
  • 2008Investigating the service brand: A customer value perspective

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444 cited

Cited by

  • 2016Factors Affecting Customer Retention in the Airline Industry28 cited
  • 2012The effects of loyalty programs on customer loyalty: The mediating role of customer value and the moderating role of relationship benefits21 cited
  • 2011Role of Third Party Logistics Providers with Advanced IT to Increase Customer Satisfaction in Supply Chain Integration16 cited