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Emotional labor, strain, and performance: Testing reciprocal relationships in a longitudinal panel study.
16 references·16 citing·41 second hopsampled
Emotional labor, strain, and performance: Testing reciprocal relationships in a longitudinal panel study. (2010)Emotional labor, strain, and performance:…In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)In Search of Golden Rules: Co…WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)WHEN "THE SHOW MUST GO ON": S…Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)Individual differences in two…Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)Emotional Labor and Burnout: …The job satisfaction-job performance relationship: A qualitative and quantitative review. (2001)The job satisfaction-job perf…Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional regulation in the w…A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research (2000)A Review and Synthesis of the…Social Functions of Emotions at Four Levels of Analysis (1999)Social Functions of Emotions …Self-control as a limited resource: Regulatory depletion patterns. (1998)Self-control as a limited res…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Ego depletion: Is the active self a limited resource? (1998)Ego depletion: Is the active …Assessing Measurement Invariance in Cross‐National Consumer Research (1998)Assessing Measurement Invaria…Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. (1998)Antecedent- and response-focu…A power primer. (1992)A power primer.The Managed Heart (1983)The Managed HeartHandbook of Industrial and Organizational Psychology. (1977)Handbook of Industrial and Or…Teachers’ emotion regulation and related environmental, personal, instructional, and well-being factors: A meta-analysis (2023)Teachers’ emotion regulation …Employee voice and coworker support: The roles of employee job demands and coworker voice expectation (2022)Employee voice and coworker s…Experience, vulnerability, or overload? Emotional job demands as moderator in trajectories of emotional well-being and job satisfaction across the working lifespan. (2021)Experience, vulnerability, or…A deep acting perspective generation Y hotel employees’ workplace deviance (2020)A deep acting perspective gen…Who cares if “service with a smile” is authentic? An expectancy-based model of customer race and differential service reactions (2017)Who cares if “service with a …Rumination for innovation? Analysing the longitudinal effects of work-related rumination on creativity at work and off-job recovery (2017)Rumination for innovation? An…Inauthentic expressions of enthusiasm: Exploring the cost of emotional dissonance in teachers (2017)Inauthentic expressions of en…Age, emotion regulation strategies, burnout, and engagement in the service sector: Advantages of older workers (2017)Age, emotion regulation strat…Whistle While You Work (2016)Whistle While You WorkIs it Better to Give or Receive? The Role of Help in Buffering the Depleting Effects of Surface Acting (2016)Is it Better to Give or Recei…Emotional demands, emotional labour and occupational outcomes in school principals (2016)Emotional demands, emotional …Job stressors and burnout in hospitals: The mediating role of emotional dissonance. (2015)Job stressors and burnout in …Emotional Labor Dynamics: A Momentary Approach (2015)Emotional Labor Dynamics: A M…When regulating emotions at work pays off: A diary and an intervention study on emotion regulation and customer tips in service jobs. (2014)When regulating emotions at w…The role of perceived organizational support on emotional labor in the airline industry (2013)The role of perceived organiz…Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor? (2013)Show me The Money! do Financi…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Scale Development Research (2006)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Self-Efficacy: The Exercise of Control (1999)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)Self‐determination theory and work motivation (2005)Job Engagement: Antecedents and Effects on Job Performance (2010)Consumer Ethnocentrism: Construction and Validation of the CETSCALE (1987)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Structural Equations with Latent Variables. (1991)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)Testing measurement invariance of composites using partial least squares (2016)The Standard Edition of the Complete Psychological Works of Sigmund Freud (1953)The Handbook of Social Psychology (1969)The Emerging Field of Emotion Regulation: An Integrative Review (1998)The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory (2001)Working memory: looking back and looking forward (2003)A Theory of Cognitive Dissonance (2017)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)The standards for educational and psychological testing. (2013)An Inventory for Measuring Depression (1961)The CES-D Scale (1977)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Know Thyself and Become What You Are: A Eudaimonic Approach to Psychological Well-Being (2006)Psychological Well-Being Revisited: Advances in the Science and Practice of Eudaimonia (2013)Emotion Regulation: Current Status and Future Prospects (2015)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. (2002)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Evaluating the use of exploratory factor analysis in psychological research. (1999)The job demands-resources model of burnout. (2001)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1992A power primer.42,571 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1977Handbook of Industrial and Organizational Psychology.11,945 cited
  • 2003Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being.11,904 cited
  • 2000A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research7,981 cited
  • 2004In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings6,661 cited
  • 1998Ego depletion: Is the active self a limited resource?5,308 cited
  • 1998Assessing Measurement Invariance in Cross‐National Consumer Research4,759 cited
  • 2001The job satisfaction-job performance relationship: A qualitative and quantitative review.4,753 cited
  • 1998Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology.4,666 cited
  • 2000Emotional regulation in the workplace: A new way to conceptualize emotional labor.3,497 cited
  • 2002Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”2,356 cited
  • 2003WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.2,283 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1983The Managed Heart2,165 cited
  • 1999Social Functions of Emotions at Four Levels of Analysis1,742 cited
  • 1998Self-control as a limited resource: Regulatory depletion patterns.1,724 cited
  • Cited by

    • 2015Emotional Labor Dynamics: A Momentary Approach206 cited
    • 2016Emotional demands, emotional labour and occupational outcomes in school principals182 cited
    • 2016Is it Better to Give or Receive? The Role of Help in Buffering the Depleting Effects of Surface Acting177 cited
    • 2013The role of perceived organizational support on emotional labor in the airline industry159 cited
    • 2023Teachers’ emotion regulation and related environmental, personal, instructional, and well-being factors: A meta-analysis148 cited
    • 2014When regulating emotions at work pays off: A diary and an intervention study on emotion regulation and customer tips in service jobs.137 cited
    • 2013Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?136 cited
    • 2017Rumination for innovation? Analysing the longitudinal effects of work-related rumination on creativity at work and off-job recovery108 cited
    • 2015Job stressors and burnout in hospitals: The mediating role of emotional dissonance.80 cited
    • 2017Inauthentic expressions of enthusiasm: Exploring the cost of emotional dissonance in teachers71 cited
    • 2017Age, emotion regulation strategies, burnout, and engagement in the service sector: Advantages of older workers65 cited
    • 2017Who cares if “service with a smile” is authentic? An expectancy-based model of customer race and differential service reactions61 cited
    • 2022Employee voice and coworker support: The roles of employee job demands and coworker voice expectation42 cited
    • 2021Experience, vulnerability, or overload? Emotional job demands as moderator in trajectories of emotional well-being and job satisfaction across the working lifespan.39 cited
    • 2016Whistle While You Work35 cited
    • 2020A deep acting perspective generation Y hotel employees’ workplace deviance30 cited