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The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants

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References

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1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
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1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
1984A Service Quality Model and its Marketing Implications6,560 cited

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2000

Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

6,398 cited

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