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Text Mining for the Hotel Industry
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Text Mining for the Hotel Industry (2005)Text Mining for the Hotel IndustrySocial media analytics, competitive intelligence, and dynamic capabilities in manufacturing SMEs (2021)Social media analytics, compe…STHRSCAPE: Developing and validating a collaborative economy based short-term hospitality rental servicescape scale (2020)STHRSCAPE: Developing and val…Optimizing service offerings using asymmetric impact-sentiment-performance analysis (2020)Optimizing service offerings …Impact of short-term rental regulation on hotel industry: a difference-in-differences approach (2020)Impact of short-term rental r…How High can you Fly? LCC Passenger Dissatisfaction (2020)How High can you Fly? LCC Pas…Competitive Intelligence and Sustainable Competitive Advantage in the Hotel Industry (2019)Competitive Intelligence and …Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants (2018)Examining an asymmetric effec…What makes tourists feel negatively about tourism destinations? Application of hybrid text mining methodology to smart destination management (2017)What makes tourists feel nega…Identification of the Unique Attributes of Tourist Destinations from Online Reviews (2017)Identification of the Unique …Competitive intelligence practices in hotels (2015)Competitive intelligence prac…Digital systems and competitive responsiveness: The dynamics of IT business value (2014)Digital systems and competiti…Service failures and recovery actions in the hotel industry: A text-mining approach (2011)Service failures and recovery…Towards Strategic Intent: Perceptions of disability service provision amongst hotel accommodation managers (2010)Towards Strategic Intent: Per…THE ANALYSIS OF CUSTOMER SERVICE CHOICES AND PROMOTION PREFERENCES USING HIERARCHICAL CLUSTERING (2009)THE ANALYSIS OF CUSTOMER SERV…Journal of Competitive Intelligence and Management (2004)Journal of Competitive Intell…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Zero defections: quality comes to services. 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  • 2020STHRSCAPE: Developing and validating a collaborative economy based short-term hospitality rental servicescape scale

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22 cited
  • 2009THE ANALYSIS OF CUSTOMER SERVICE CHOICES AND PROMOTION PREFERENCES USING HIERARCHICAL CLUSTERING16 cited
  • 2020How High can you Fly? LCC Passenger Dissatisfaction12 cited