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The effect of documentation on customer perception of product quality
11 references·0 citing·38 second hop
The effect of documentation on customer perception of product quality (1996)The effect of documentation on customer p…Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework (1995)Rational and Adaptive Perform…Drivers of Customer Satisfaction for Software Products: Implications for Design and Service Support (1995)Drivers of Customer Satisfact…Defining Quality in Technical Communication: A Holistic Approach. (1995)Defining Quality in Technical…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Quality in Document Design: Issues and Controversies. (1993)Quality in Document Design: I…Quality or else: The revolution in world business (1992)Quality or else: The revoluti…Managing quality: the strategic and competitive edge (1989)Managing quality: the strateg…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Out of the Crisis (1982)Out of the CrisisCompetitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Strategy: Techniq…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…Composition Research/Empirical Designs (1989)Made in America: Regaining the Productive Edge (1990)The issue of quality in professional documentation: How can academia make more of a difference? (2000)A technology acceptance model for empirically testing new end-user information systems : theory and results (1985)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Econometric Models and Economic Forecasts (1990)Attribute performance and customer satisfaction over time: evidence from two field studies (2001)Satisfaction, loyalty and word of mouth within the customer base of a utility provider: differences between stayers, switchers and referral switchers (2004)Measuring Customer Relationships: The Case of the Retail Banking Industry (2005)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)Judgment under Uncertainty: Heuristics and Biases (1975)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations (2003)Marketing Models of Service and Relationships (2006)A Meta-Analysis of Organizational Complaint Handling and Customer Responses (2010)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Conducting case study research in operations management (1993)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Foundations of Corporate Success (1995)The cornerstones of competitive advantage: A resource‐based view (1993)Varieties of Capitalism (2001)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Defining Quality (1993)Customer Satisfaction and Stock Prices: High Returns, Low Risk (2005)Relationship between innovativeness, quality, growth, profitability, and market value (2005)Linking staffing and training practices with business strategy: A theoretical perspective (1994)Quality improvement pursuits in American higher education (1996)Of competitive advantage: Kinetic and positional (2000)
this work references cited by second hop

References

  • 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
  • 1982Out of the Crisis7,278 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 1989Managing quality: the strategic and competitive edge1,087 cited
  • 1995Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework588 cited
  • 1995Drivers of Customer Satisfaction for Software Products: Implications for Design and Service Support171 cited
  • 1992Quality or else: The revolution in world business55 cited
  • 1993Quality in Document Design: Issues and Controversies.28 cited
  • 1995Defining Quality in Technical Communication: A Holistic Approach.13 cited

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