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Cited by

• 2000Assessment of facilities management performance – what next?137 cited
• 2000Strategy formulation framework for vocational education: integrating SWOT analysis, balanced scorecard, QFD methodology and MBNQA education criteria96 cited
• 2004Key success factors in implementation of process‐based management67 cited
• 2010Results of an empirical investigation on the anticipated improvement areas of the ISO 9001:2000 standard53 cited
• 2007The Balanced Scorecard and Strategic Control: A Hotel Case Study Analysis49 cited
• 2001Measuring performance in Dumfries and Galloway Constabulary with the Balanced Scorecard48 cited
• 2011The Use of Time Driven Activity Based Costing and Analytic Hierarchy Process Method in the Balanced Scorecard Implementation46 cited
• 2000Implementing the strategic formulation framework for the banking industry of Hong Kong41 cited
• 2017An evaluation of performance using the balanced scorecard model for the university of Malawis polytechnic26 cited
• 2006A Causal Relationship Between the Balanced Scorecard Perspectives22 cited
• 2016Operational excellence through business process orientation17 cited
• 2018Maximizing stakeholder trust as a tool for controlling corruption16 cited
• 2002Construction training: A linkage to productivity improvements3 cited