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The impact of customer relationship management through implementation of information systems

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References

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2006Information System Success: Individual and Organizational Determinants685 cited

2002Quality and effectiveness in Web-based customer support systems508 cited

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2020Reasons for Failures of CRM Implementations16 cited
2016Unleashing the Power of mCRM: Investigating Antecedents of Mobile CRM Values from Managers’ Viewpoint13 cited