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Relationships between Hotel Room Pricing, Occupancy, and Guest Satisfaction: A Longitudinal Case of a Midscale Hotel in the United States
16 references·16 citing·38 second hopsampled
Relationships between Hotel Room Pricing, Occupancy, and Guest Satisfaction: A Longitudinal Case of a Midscale Hotel in the United States (2003)Relationships between Hotel Room Pricing,…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Services Marketing: Integrating Customer Focus Across the Firm (2004)Services Marketing: Integrati…SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)SERVICE WITH A SMILE: EMOTION…The Effect of Brand Class, Brand Awareness, and Price on Customer Value and Behavioral Intentions (2000)The Effect of Brand Class, Br…Service quality, customer satisfaction, and customer value: A holistic perspective (1999)Service quality, customer sat…The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)The Roles of Price, Performan…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Hotel guest satisfaction among business travelers What are the important factors? (1996)Hotel guest satisfaction amon…Consumer Perceptions of Price, Value and Satisfaction in the Hotel Industry: (1996)Consumer Perceptions of Price…Understanding Customer Expectations of Service (1991)Understanding Customer Expect…Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrative Review (1989)The Effect of Price, Brand Na…UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES. (1988)UNTANGLING THE RELATIONSHIPS …Key Factors in Guest Satisfaction (1988)Key Factors in Guest Satisfac…Expectations and Norms in Models of Consumer Satisfaction (1987)Expectations and Norms in Mod…Disconfirmation of expectations and satisfaction with a retail service. (1981)Disconfirmation of expectatio…Online Travel Agency Price Presentation: Examining the Influence of Price Dispersion on Travelers’ Hotel Preference (2019)Online Travel Agency Price Pr…A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects (2018)A systematic review of consum…Predicting determinants of hotel success and development using Structural Equation Modelling (SEM)-ANFIS method (2017)Predicting determinants of ho…The Role of Physical Environment, Price Perceptions, and Consumption Emotions in Developing Customer Satisfaction in Chinese Resort Hotels (2015)The Role of Physical Environm…Improving service management in budget hotels (2015)Improving service management …Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry (2013)Service Quality Dimension and…Measuring Hotel Guest Satisfaction by Using an Online Quality Management System (2013)Measuring Hotel Guest Satisfa…Information and Communication Technologies in Tourism 2014 (2013)Information and Communication…Campus Foodservice Attributes and their Effects on Customer Satisfaction, Image, and Word-of-mouth (2013)Campus Foodservice Attributes…Discovering the hotel selection preferences of Hong Kong inbound travelers using the Choquet Integral (2012)Discovering the hotel selecti…Determinants affecting comprehensive property-level hotel performance: The moderating role of hotel type (2012)Determinants affecting compre…Guests' perceptions on factors influencing customer loyalty (2011)Guests' perceptions on factor…Customer attitudes of stayers and defectors in B2B services: Are they really different? (2011)Customer attitudes of stayers…TOURISM AND HOTEL COMPETITIVENESS RESEARCH (2009)TOURISM AND HOTEL COMPETITIVE…Pricing determinants in the hotel industry: Quantile regression analysis (2009)Pricing determinants in the h…Hotel Brand Strategy (2009)Hotel Brand StrategyOn the Evaluation of Structural Equation Models (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Perceived value of the purchase of a tourism product (2005)Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance (2012)The Moderating Effect of Prior Knowledge on Cue Utilization in Product Evaluations (1988)A review and meta-analysis of country-of-origin research (1999)The role of perceived risk in the quality-value relationship: A study in a retail environment (1999)Understanding Service Convenience (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Pricing: Making Profitable Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Is “service with a smile” enough? Authenticity of positive displays during service encounters (2004)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)7 Emotion in Organizations (2007)Disconfirmation of consumer expectations through product trial. (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)An Investigation into the Determinants of Customer Satisfaction (1982)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)How destination image and evaluative factors affect behavioral intentions? (2006)Measuring Experience Economy Concepts: Tourism Applications (2007)Climate strength: a new direction for climate research. (2002)Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations (2000)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
  • 1989The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrative Review1,461 cited
  • 1991Understanding Customer Expectations of Service1,403 cited
  • 2001SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.1,391 cited
  • 1987Expectations and Norms in Models of Consumer Satisfaction1,166 cited
  • 1998The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges1,110 cited
  • 1999Service quality, customer satisfaction, and customer value: A holistic perspective1,086 cited
  • 1988UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES.605 cited
  • 1981Disconfirmation of expectations and satisfaction with a retail service.445 cited
  • 2000The Effect of Brand Class, Brand Awareness, and Price on Customer Value and Behavioral Intentions425 cited
  • 1988Key Factors in Guest Satisfaction314 cited

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  • 1996Consumer Perceptions of Price, Value and Satisfaction in the Hotel Industry:300 cited
  • 1996Hotel guest satisfaction among business travelers What are the important factors?231 cited
  • Cited by

    • 2013Information and Communication Technologies in Tourism 2014317 cited
    • 2009Pricing determinants in the hotel industry: Quantile regression analysis282 cited
    • 2009TOURISM AND HOTEL COMPETITIVENESS RESEARCH253 cited
    • 2013Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry156 cited
    • 2009Hotel Brand Strategy143 cited
    • 2011Guests' perceptions on factors influencing customer loyalty140 cited
    • 2012Discovering the hotel selection preferences of Hong Kong inbound travelers using the Choquet Integral127 cited
    • 2015The Role of Physical Environment, Price Perceptions, and Consumption Emotions in Developing Customer Satisfaction in Chinese Resort Hotels116 cited
    • 2012Determinants affecting comprehensive property-level hotel performance: The moderating role of hotel type108 cited
    • 2018A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects107 cited
    • 2017Predicting determinants of hotel success and development using Structural Equation Modelling (SEM)-ANFIS method98 cited
    • 2015Improving service management in budget hotels60 cited
    • 2019Online Travel Agency Price Presentation: Examining the Influence of Price Dispersion on Travelers’ Hotel Preference58 cited
    • 2013Measuring Hotel Guest Satisfaction by Using an Online Quality Management System51 cited
    • 2011Customer attitudes of stayers and defectors in B2B services: Are they really different?51 cited
    • 2013Campus Foodservice Attributes and their Effects on Customer Satisfaction, Image, and Word-of-mouth43 cited