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Understanding customer satisfaction in opera: first steps toward a model
16 references·3 citing·34 second hop
Understanding customer satisfaction in opera: first steps toward a model (2010)Understanding customer satisfaction in op…Advances in Consumer Research (2025)Advances in Consumer ResearchSatisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Mail and Internet Surveys: The Tailored Design Method (2007)Mail and Internet Surveys: Th…Mail and internet surveys : the tailored design method (2007)Mail and internet surveys : t…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Artistic Experience in the Context of Nonprofit Arts Organizations: Dimensions, Measurement, and Consequences (2024)Artistic Experience in the Co…Audience development: a cross-national comparison (2017)Audience development: a cross…Social servicescape effects on post-consumption behavior (2016)Social servicescape effects o…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? 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(2008)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Using PLS path modeling in new technology research: updated guidelines (2016)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)
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References

  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2007Mail and internet surveys : the tailored design method9,606 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited

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1993
The Antecedents and Consequences of Customer Satisfaction for Firms
4,607 cited
  • 2007Mail and Internet Surveys: The Tailored Design Method3,435 cited
  • Cited by

    • 2016Social servicescape effects on post-consumption behavior25 cited
    • 2017Audience development: a cross-national comparison16 cited
    • 2024Artistic Experience in the Context of Nonprofit Arts Organizations: Dimensions, Measurement, and Consequences1 cited