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The future role of bank branches and their managers: comparing managerial perceptions in Canada and Spain
1 references·9 citing·45 second hop
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this work references cited by second hop

References

  • 1990An empirical study on measuring operating efficiency and profitability of bank branches368 cited

Cited by

  • 2002The impact of strategic planning on the competitiveness, performance and effectiveness of bank branches: a neural network analysis51 cited
  • 2015Corporate identity management in the banking sector: effects on employees’ identification, identity attractiveness, and job satisfaction39 cited
  • 2006Impact of the Internet on Customer Loyalty in Swedish Banks20 cited
  • 1998The card centric distribution of financial services: a comparison of Japan and the UK15 cited
  • 2014Factors That Affect the Adoption of Internet Banking in Malaysia14 cited
  • 2006The interplay of service complexity and spatial layouts13 cited
  • 2003Strategie marketingowe w osiąganiu przewagi konkurencyjnej w bankowości detalicznej13 cited
  • 2015Investigating the major marketing communication tools and their impact on building bank brand equity in the Egyptian context A customer perspective12 cited
  • 2002Customer Channel Preferences in the Finnish Banking Sector11 cited

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