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Can Tourism Providers Buy their Customers’ Loyalty? Examining the Influence of Customer-Provider Investments on Loyalty
16 references·16 citing·36 second hopsampled
Can Tourism Providers Buy their Customers’ Loyalty? Examining the Influence of Customer-Provider Investments on Loyalty (2004)Can Tourism Providers Buy their Customers…Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Investments in Consumer Relat…Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value (2000)Implications of Loyalty Progr…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Commercial Friendships: Service Provider-Client Relationships in Context (1999)Commercial Friendships: Servi…Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Fit indices in covariance str…Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…A step-by-step approach to using the SAS system for factor analysis and structural equation modeling (1995)A step-by-step approach to us…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Social Desirability Bias and the Validity of Indirect Questioning (1993)Social Desirability Bias and …Zero defections: quality comes to services. (1990)Zero defections: quality come…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Practical Issues in Structural Modeling (1987)Practical Issues in Structura…Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis (1987)Defensive Marketing Strategy …A Two-Dimensional Concept of Brand Loyalty (1976)A Two-Dimensional Concept of …Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Brand Loyalty Vs. Repeat Purc…The Norm of Reciprocity: A Preliminary Statement (1960)The Norm of Reciprocity: A Pr…Word of mouth communication: A mediator of relationship marketing and customer loyalty (2019)Word of mouth communication: …Examining empathy and responsiveness in a high-service context (2019)Examining empathy and respons…Drivers of brand community engagement (2019)Drivers of brand community en…Engagement-Based Loyalty: The Effects of Social Media Engagement on Customer Loyalty in the Travel Industry (2017)Engagement-Based Loyalty: The…Modelling and evaluating customer loyalty using neural networks: Evidence from startup insurance companies (2016)Modelling and evaluating cust…Social interactions and intentions to revisit for agritourism service encounters (2013)Social interactions and inten…Why Do First-Time and Repeat Visitors Patronize a Destination? (2010)Why Do First-Time and Repeat …Towards an Integrative Model of Loyalty Formation: The Role of Quality and Value (2010)Towards an Integrative Model …Customer Relationship Management in Tourism: Management Needs and Research Applications (2010)Customer Relationship Managem…Operationalizing a Theory of Participation in Physically Active Leisure (2009)Operationalizing a Theory of …Reexamining the Dimensionality of Brand Loyalty: A Case of the Cruise Industry (2008)Reexamining the Dimensionalit…Exploring the determinants of E-loyalty among travel agencies (2008)Exploring the determinants of…Tourism Marketing in an Era of Paradigm Shift (2007)Tourism Marketing in an Era o…Relationship Marketing and Information and Communication Technologies: Analysis of Retail Travel Agencies (2007)Relationship Marketing and In…Managing customer relationships in the self-service environment of e-tourism (2007)Managing customer relationshi…Examining the Antecedents of Destination Loyalty in a Forest Setting (2007)Examining the Antecedents of …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Scale Development Research (2006)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Whence Consumer Loyalty? (1999)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Handbook on Constructing Composite Indicators (2005)Handbook on Constructing Composite Indicators: Methodology and User Guide (2008)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)The Evolution of Reciprocal Altruism (1971)Social Capital in the Creation of Human Capital (2000)Social Exchange Theory: An Interdisciplinary Review (2005)Intimate Exchanges: Using Computers to Elicit Self‐Disclosure From Consumers (2000)“Everything Is Perfect, and We Have No Problems”: Detecting and Limiting Social Desirability Bias in Qualitative Research (2019)A Survey of Fake News (2020)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1998Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification.12,297 cited
  • 1960The Norm of Reciprocity: A Preliminary Statement11,995 cited
  • 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1987Practical Issues in Structural Modeling5,797 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1995A step-by-step approach to using the SAS system for factor analysis and structural equation modeling3,359 cited
  • 1993Social Desirability Bias and the Validity of Indirect Questioning2,793 cited
  • 2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
  • 1987Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis1,394 cited
  • 1973Brand Loyalty Vs. Repeat Purchasing Behavior1,369 cited
  • 1999Commercial Friendships: Service Provider-Client Relationships in Context1,200 cited
  • 2000Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value

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1,157 cited
  • 1976A Two-Dimensional Concept of Brand Loyalty1,140 cited
  • Cited by

    • 2007Examining the Antecedents of Destination Loyalty in a Forest Setting246 cited
    • 2013Social interactions and intentions to revisit for agritourism service encounters215 cited
    • 2007Tourism Marketing in an Era of Paradigm Shift201 cited
    • 2019Drivers of brand community engagement155 cited
    • 2010Why Do First-Time and Repeat Visitors Patronize a Destination?151 cited
    • 2009Operationalizing a Theory of Participation in Physically Active Leisure134 cited
    • 2017Engagement-Based Loyalty: The Effects of Social Media Engagement on Customer Loyalty in the Travel Industry127 cited
    • 2007Relationship Marketing and Information and Communication Technologies: Analysis of Retail Travel Agencies118 cited
    • 2019Word of mouth communication: A mediator of relationship marketing and customer loyalty114 cited
    • 2016Modelling and evaluating customer loyalty using neural networks: Evidence from startup insurance companies101 cited
    • 2008Reexamining the Dimensionality of Brand Loyalty: A Case of the Cruise Industry100 cited
    • 2010Towards an Integrative Model of Loyalty Formation: The Role of Quality and Value97 cited
    • 2010Customer Relationship Management in Tourism: Management Needs and Research Applications90 cited
    • 2019Examining empathy and responsiveness in a high-service context77 cited
    • 2007Managing customer relationships in the self-service environment of e-tourism76 cited
    • 2008Exploring the determinants of E-loyalty among travel agencies72 cited