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The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees
16 references·3 citing·32 second hop
The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees (2010)The Influence of Emotional Intelligence o…What is Emotional Intelligence? (2015)What is Emotional Intelligenc…Academy of Management Journal (2013)Academy of Management JournalReliability and Validity Assessment (2011)Reliability and Validity Asse…The Positive and Negative Affect Schedule (PANAS): Construct validity, measurement properties and normative data in a large non‐clinical sample (2004)The Positive and Negative Aff…Trait emotional intelligence: psychometric investigation with reference to established trait taxonomies (2001)Trait emotional intelligence:…Working with Emotional Intelligence (1999)Working with Emotional Intell…Development and validation of a measure of emotional intelligence (1998)Development and validation of…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Emotional Intelligence: Why It Can Matter More Than IQ (1995)Emotional Intelligence: Why I…The intelligence of emotional intelligence (1993)The intelligence of emotional…Multiple intelligences: the theory in practice (1993)Multiple intelligences: the t…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Emotional Intelligence (1990)Emotional IntelligenceThe South Oaks Gambling Screen (SOGS): a new instrument for the identification of pathological gamblers (1987)The South Oaks Gambling Scree…The role of factor analysis in the development and evaluation of personality scales (1986)The role of factor analysis i…Reliability and Validity Assessment (1979)Reliability and Validity Asse…Emotional intelligence and job performance in the hospitality industry: a meta-analytic review (2021)Emotional intelligence and jo…Personality, trait EI and coping with COVID 19 measures (2020)Personality, trait EI and cop…The effect of casino employees demographic variables on quality of work-life domains (2015)The effect of casino employee…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)A Self-Rating Depression Scale (1965)Frames of Mind: The Theory of Multiple Intelligences (1984)Handbook of Positive Psychology (2001)The Warwick-Edinburgh Mental Well-being Scale (WEMWBS): development and UK validation (2007)The Prosocial Classroom: Teacher Social and Emotional Competence in Relation to Student and Classroom Outcomes (2008)The expression of the emotions in man and animals. (1872)Generalized expectancies for internal versus external control of reinforcement. (1966)The Presentation of Self in Everyday Life (2023)The effects of leader and follower emotional intelligence on performance and attitude (2002)TARGET ARTICLES: "Emotional Intelligence: Theory, Findings, and Implications" (2004)The Bar-On model of emotional-social intelligence (ESI). (2006)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)A Review of Scale Development Practices in the Study of Organizations (1995)A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)A model of destination image formation (1999)Focus on Formative Feedback (2008)Emotional Intelligence, Cognitive Intelligence, and Job Performance (2006)7 Emotion in Organizations (2007)Hidden Connections: The Link Between Board Gender Diversity and Corporate Social Performance (2012)Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)
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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1990Emotional Intelligence10,470 cited
  • 1995Emotional Intelligence: Why It Can Matter More Than IQ7,214 cited
  • 1999Working with Emotional Intelligence6,248 cited
  • 1979Reliability and Validity Assessment5,882 cited
  • 2011Reliability and Validity Assessment5,040 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 2013Academy of Management Journal4,798 cited
  • 2015What is Emotional Intelligence?4,468 cited
  • 1998Development and validation of a measure of emotional intelligence3,852 cited
  • 1993Multiple intelligences: the theory in practice3,788 cited
  • 2004The Positive and Negative Affect Schedule (PANAS): Construct validity, measurement properties and normative data in a large non‐clinical sample2,954 cited
  • 1987The South Oaks Gambling Screen (SOGS): a new instrument for the identification of pathological gamblers2,947 cited
  • 1986The role of factor analysis in the development and evaluation of personality scales2,364 cited
  • 2001Trait emotional intelligence: psychometric investigation with reference to established trait taxonomies

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1,996 cited
  • 1993The intelligence of emotional intelligence1,969 cited
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    • 2020Personality, trait EI and coping with COVID 19 measures78 cited
    • 2021Emotional intelligence and job performance in the hospitality industry: a meta-analytic review69 cited
    • 2015The effect of casino employees demographic variables on quality of work-life domains1 cited