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Effects of self-service technology on customer value and customer readiness: The case of banking industry
16 references·0 citing·40 second hop
Effects of self-service technology on customer value and customer readiness: The case of banking industry (2013)Effects of self-service technology on cus…The role of technology readiness in customers' perception and adoption of self‐service technologies (2006)The role of technology readin…Applying the technology acceptance model to the online retailing of financial services (2006)Applying the technology accep…The influence of technology anxiety on consumer use and experiences with self-service technologies (2003)The influence of technology a…The diffusion of Internet banking among Singapore consumers (2003)The diffusion of Internet ban…Determinants of user acceptance of Internet banking: an empirical study (2003)Determinants of user acceptan…Implementing successful self-service technologies (2002)Implementing successful self-…Enticing online consumers: an extended technology acceptance perspective (2002)Enticing online consumers: an…Integrating attitudinal theories to understand and predict use of technology‐based self‐service (2001)Integrating attitudinal theor…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Price, Product Information, and Purchase Intention: An Empirical Study (1994)Price, Product Information, a…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Self-service consumer: An exploratory study. (1985)Self-service consumer: An exp…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model (2003)The development of initial trust in an online company by new customers (2003)Understanding information technology acceptance by individual professionals: Toward an integrative view (2005)Diffusion of Innovations 1 (2019)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)An Updated and Streamlined Technology Readiness Index (2014)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Moderating Effect of Prior Knowledge on Cue Utilization in Product Evaluations (1988)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Integrating technology readiness into technology acceptance: The TRAM model (2007)Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application (2013)Understanding the Blockchain technology adoption in supply chains-Indian context (2018)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Understanding Information Technology Usage: A Test of Competing Models (1995)PERSPECTIVE: Older Adults' Adoption of Technology: An Integrated Approach to Identifying Determinants and Barriers (2014)Understanding factors influencing the adoption of mHealth by the elderly: An extension of the UTAUT model (2017)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 2000Technology Readiness Index (Tri)3,320 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 2002Enticing online consumers: an extended technology acceptance perspective1,377 cited
  • 2003Determinants of user acceptance of Internet banking: an empirical study1,361 cited
  • 2003The influence of technology anxiety on consumer use and experiences with self-service technologies1,244 cited
  • 1994Price, Product Information, and Purchase Intention: An Empirical Study1,005 cited
  • 2003The diffusion of Internet banking among Singapore consumers702 cited
  • 2002Implementing successful self-service technologies499 cited
  • 1985Self-service consumer: An exploratory study.413 cited
  • 2001Integrating attitudinal theories to understand and predict use of technology‐based self‐service376 cited
  • 2006

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The role of technology readiness in customers' perception and adoption of self‐service technologies
341 cited
  • 2006Applying the technology acceptance model to the online retailing of financial services268 cited
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