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An Exploratory Investigation of Multiunit Restaurant Productivity Assessment Using Data Envelopment Analysis
16 references·6 citing·30 second hop
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References

  • 1978Measuring the efficiency of decision making units29,755 cited
  • 1957The Measurement of Productive Efficiency16,116 cited
  • 1994Data Envelopment Analysis: Theory, Methodology, and Applications2,873 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1991The performance measurement manifesto.1,295 cited
  • 1986Efficiency Analysis for Exogenously Fixed Inputs and Outputs1,243 cited
  • 1990The role of multiplier bounds in efficiency analysis with application to Kansas farming715 cited
  • 2000Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy712 cited
  • 2001Driving Customer Equity, How Customer Lifetime Value is Reshaping Corporate Strategy464 cited
  • 2000An analysis of the operational efficiency of major airports in the United States354 cited
  • 2002Efficiency of Banks in Croatia: A DEA Approach320 cited
  • 1998Retail productivity assessment using data envelopment analysis310 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria228 cited

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  • 1983Measuring routine nursing service efficiency: a comparison of cost per patient day and data envelopment analysis models.222 cited
  • 1990Personal Differences, Job Tension, Job Outcomes, and Store Performance: A Study of Retail Store Managers197 cited
  • Cited by

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    • 2009Measuring and benchmarking the performance of coffee stores for retail operations42 cited
    • 2018Factors impacting restaurant efficiency: a data envelopment analysis39 cited
    • 2012Fact, fiction, and feng shui: an exploratory study15 cited
    • 2015The Broken Restaurant, A Task Force Case Study0 cited