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A Framework for Cyber-Enhanced Retailing: Integrating E-Commerce Retailing with Brick-and-Mortar Retailing
4 references·16 citing·49 second hop
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References

  • 1999Exploiting the virtual value chain1,059 cited
  • 1996Electronic Commerce: A Manager's Guide970 cited
  • 1997Characteristics of electronic markets188 cited
  • 1999Electronic Commerce: Review of Critical Research Issues41 cited

Cited by

  • 2012The potential of social media for luxury brand management180 cited
  • 2005Developing an index of online customer satisfaction72 cited
  • 2008Pricing strategy for companies with mixed online and traditional retailing distribution markets71 cited
  • 2005Multi-Channel Strategies: Capturing and Exploring Diversity in the European Retail Grocery Industry58 cited
  • 2005Click and Mortar Strategies Viewed from the Web: A Content Analysis of Features Illustrating Integration Between Retailers' Online and Offline Presence54 cited
  • 2009Private Labels and National Brands Across Online and Offline Channels36 cited
  • 2010Technology-Enabled Retail Services and Online Sales Performance30 cited
  • 2004Developing a Framework for Multi Channel Strategies - An Analysis of Cases from the Grocery Retail Industry26 cited
  • 2022Cost behavior in e-commerce firms25 cited
  • 2006Online shopping portals: an option for traditional retailers?23 cited
  • 2003

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Analysis of clothing websites for young customer retention based on a model of customer relationship management via the internet
23 cited
  • 2021Multichannel presence, boon or curse?: A comparison in price, loyalty, regret, and disappointment22 cited
  • 2016Analyzing E-Commerce Websites: A Quali-Quantitive Approach for the User Perceived Web Quality (UPWQ)15 cited
  • 2001Combining Physical and Virtual Channels: Opportunities, Imperatives and Challenges14 cited
  • 2007Impact of perceived security on consumer trust in online banking11 cited
  • 2013Elección de canal de compra y estrategia multicanal: internet vs. tradicional. Aplicación a la compra en una cadena de supermercados10 cited