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Customer Involvement in Sustainable Supply Chain Management

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References

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2010Mindful consumption: a customer-centric approach to sustainability

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1,222 cited

2012Sustainable innovation, business models and economic performance: an overview1,168 cited

2010Understanding how consumers view green hotels: how a hotel's green image can influence behavioural intentions828 cited

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2019“Think sustainable, act local” – a stakeholder-filter-model for translating SDGs into sustainability initiatives with local impact100 cited
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2015The influence of customer participation on service failure perceptions70 cited
2019Social media in operations and supply chain management: State-of-the-Art and research directions60 cited
2014Guests’ Reactions to In-Room Sustainability Initiatives58 cited
2017Opportunities and challenges of value co-creation53 cited
2016Supply chain quality management: an empirical study53 cited
2023Green Supply Chain Management in Hotel Industry: A Systematic Review51 cited
2021Sustainable service supply chain management: from a systematic literature review to a conceptual framework for performance evaluation of service only supply chain45 cited
2018The Effects of Customer Perception and Participation in Sustainable Supply Chain Management: A Smartphone Industry Study40 cited
2020A systematic literature review on the service supply chain: research agenda and future research directions40 cited
2015The relationships among supply chain partnerships, customer orientation, and operational performance: the effect of flexibility33 cited
2015What Generation Y in Greece thinks about Green Hotels31 cited
2022How Self-Identity and Social Identity Grow Environmentally Sustainable Restaurants’ Brand Communities Via Social Rewards31 cited
2021Case study of sustainable service design in the hospitality industry28 cited
2020The Role of Stakeholder Engagement in Environmental Sustainability: A Moderation Analysis of Chain Affiliation26 cited