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Influences of organizational investments in social capital on service employee commitment and performance
16 references·16 citing·36 second hopsampled
Influences of organizational investments in social capital on service employee commitment and performance (2012)Influences of organizational investments …Principles and Practice of Structural Equation Modeling (2012)Principles and Practice of St…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Social Capital: Prospects for a New Concept (2002)Social Capital: Prospects for…Social Capital in the Creation of Human Capital (2000)Social Capital in the Creatio…Social Capital: Its Origins and Applications in Modern Sociology (1998)Social Capital: Its Origins a…Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Social Capital, Intellectual …Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Trust: The Social Virtues and the Creation of Prosperity (1996)Trust: The Social Virtues and…THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)THE IMPACT OF HUMAN RESOURCE …Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…The Theory of Reasoned Action: A Meta-Analysis of Past Research with Recommendations for Modifications and Future Research (1988)The Theory of Reasoned Action…Social Capital in the Creation of Human Capital (1988)Social Capital in the Creatio…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The measurement of organizational commitment (1979)The measurement of organizati…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Workplace ostracism: Impact on social capital, organizational trust, and service recovery performance (2022)Workplace ostracism: Impact o…The effects of psychological capital, social capital, and human capital on hotel employees’ occupational stress and turnover intention (2021)The effects of psychological …How the hotel industry attracts Generation Z employees: An application of social capital theory (2021)How the hotel industry attrac…When do job-insecure employees keep performing well? The buffering roles of help and prosocial motivation in the relationship between job insecurity, work engagement, and job performance (2020)When do job-insecure employee…The Role of Frontline Employees’ Competitive Intelligence and Intraorganizational Social Capital in Driving Customer Outcomes (2020)The Role of Frontline Employe…Relative effects of human capital, social capital and psychological capital on hotel employees’ job performance (2020)Relative effects of human cap…Antecedents to supply chain innovation (2020)Antecedents to supply chain i…The links between psychological capital, social capital, and work-related performance – A study of service sales representatives (2019)The links between psychologic…How Leader Characteristics and Leader Member Exchange Lead to Social Capital and Job Performance (2019)How Leader Characteristics an…An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry (2018)An empirical investigation of…Aligning job redesign with leadership training to improve supervisor support: a quasi-experimental study of the integration of HR practices (2018)Aligning job redesign with le…Why leadership style matters: a closer look at transformational leadership and internal marketing (2017)Why leadership style matters:…Alleviating job stress to improve service employee work affect: the influence of rewarding (2017)Alleviating job stress to imp…Listening in and out: Listening to customers and employees to strengthen an integrated market-oriented system (2016)Listening in and out: Listeni…Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms (2016)Internal communication and pr…Intangible sales team resources: Investing in team social capital and transactive memory for market-driven behaviors, norms and performance (2016)Intangible sales team resourc…The Norm of Reciprocity: A Preliminary Statement (1960)Markets and Hierarchies (1975)Bowling Alone: America's Declining Social Capital (1995)Exchange and Power in Social Life (2017)The Strength of Weak Ties (1973)Firm Resources and Sustained Competitive Advantage (1991)Knowledge Management: An Organizational Capabilities Perspective (2001)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Firm resources and sustained competitive advantage (2004)Foundations of social theory (1990)The Network Structure Of Social Capital (2000)Structural Holes and Good Ideas (2004)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites (2007)
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References

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  • 1979The measurement of organizational commitment8,817 cited
  • 1993Market Orientation: Antecedents and Consequences

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7,032 cited
  • 1988The Theory of Reasoned Action: A Meta-Analysis of Past Research with Recommendations for Modifications and Future Research3,866 cited
  • Cited by

    • 2020Relative effects of human capital, social capital and psychological capital on hotel employees’ job performance101 cited
    • 2021The effects of psychological capital, social capital, and human capital on hotel employees’ occupational stress and turnover intention91 cited
    • 2020When do job-insecure employees keep performing well? The buffering roles of help and prosocial motivation in the relationship between job insecurity, work engagement, and job performance85 cited
    • 2016Intangible sales team resources: Investing in team social capital and transactive memory for market-driven behaviors, norms and performance65 cited
    • 2022Workplace ostracism: Impact on social capital, organizational trust, and service recovery performance63 cited
    • 2021How the hotel industry attracts Generation Z employees: An application of social capital theory61 cited
    • 2016Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms61 cited
    • 2019The links between psychological capital, social capital, and work-related performance – A study of service sales representatives52 cited
    • 2017Alleviating job stress to improve service employee work affect: the influence of rewarding49 cited
    • 2020Antecedents to supply chain innovation48 cited
    • 2020The Role of Frontline Employees’ Competitive Intelligence and Intraorganizational Social Capital in Driving Customer Outcomes43 cited
    • 2017Why leadership style matters: a closer look at transformational leadership and internal marketing39 cited
    • 2018An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry36 cited
    • 2019How Leader Characteristics and Leader Member Exchange Lead to Social Capital and Job Performance31 cited
    • 2016Listening in and out: Listening to customers and employees to strengthen an integrated market-oriented system30 cited
    • 2018Aligning job redesign with leadership training to improve supervisor support: a quasi-experimental study of the integration of HR practices29 cited