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Suppliers Logistics Service Quality Performance and its Effect on Retailers’ Behavioral Intentions
16 references·9 citing·43 second hop
Suppliers Logistics Service Quality Performance and its Effect on Retailers’ Behavioral Intentions (2013)Suppliers Logistics Service Quality Perfo…Measuring Service Quality in E-Retailing (2006)Measuring Service Quality in …How destination image and evaluative factors affect behavioral intentions? (2006)How destination image and eva…From IT Leveraging Competence to Competitive Advantage in Turbulent Environments: The Case of New Product Development (2006)From IT Leveraging Competence…The Problem of Measurement Model Misspecification in Behavioral and Organizational Research and Some Recommended Solutions. (2005)The Problem of Measurement Mo…Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)A Partial Least Squares Laten…Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Index Construction with Forma…Behavioural responses to customer satisfaction: an empirical study (2001)Behavioural responses to cust…Measuring Physical Distribution Service Quality (1996)Measuring Physical Distributi…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Vendor selection criteria and methods (1991)Vendor selection criteria and…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Instant food on your table: The role of logistics service quality dimensions in the adoption of instant online food delivery services (2025)Instant food on your table: T…The role of electronic word of mouth (eWOM) and the marketing mix on women’s purchasing intention of children's dietary supplements (2022)The role of electronic word o…Impacts of logistics service quality and energy service of Business to Consumer (B2C) online retailing on customer loyalty in a circular economy (2022)Impacts of logistics service …Assessment of logistics service quality dimensions: a qualitative approach (2021)Assessment of logistics servi…Appreciation to and Behavior Intention Regarding Upscale Ethnic Restaurants (2021)Appreciation to and Behavior …The Influence of Quality on Consumers’ Purchase Intention between Local and Multinational Cosmetic Firm (2020)The Influence of Quality on C…A literature review on performance measures of logistics management: an intellectual capital perspective (2018)A literature review on perfor…The relationship of service quality, word-of-mouth, and repurchase intention in online transportation services (2017)The relationship of service q…Applying a Kansei engineering-based logistics service design approach to developing international express services (2015)Applying a Kansei engineering…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)An Analysis Of Vendor Selection Systems And Decisions (1966)A Model of Industrial Buyer Behavior (1973)A JOINT ECONOMIC‐LOT‐SIZE MODEL FOR PURCHASER AND VENDOR (1986)A review of methods supporting supplier selection (2001)A fuzzy approach for supplier evaluation and selection in supply chain management (2005)Multi-criteria decision making approaches for supplier evaluation and selection: A literature review (2009)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer value: The next source for competitive advantage (1997)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Antecedents of Tourists’ Loyalty to Mauritius (2011)Destination image and tourist loyalty: A meta-analysis (2013)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate1 (2005)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Specification, evaluation, and interpretation of structural equation models (2011)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)How to Write Up and Report PLS Analyses (2009)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2003A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study6,477 cited
  • 2001Index Construction with Formative Indicators: An Alternative to Scale Development4,805 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 2006How destination image and evaluative factors affect behavioral intentions?2,587 cited
  • 1991Vendor selection criteria and methods2,084 cited
  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
  • 2005The Problem of Measurement Model Misspecification in Behavioral and Organizational Research and Some Recommended Solutions.1,675 cited
  • 2006From IT Leveraging Competence to Competitive Advantage in Turbulent Environments: The Case of New Product Development1,311 cited

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2006
Measuring Service Quality in E-Retailing
1,056 cited
  • 2001Behavioural responses to customer satisfaction: an empirical study456 cited
  • 1996Measuring Physical Distribution Service Quality371 cited
  • Cited by

    • 2021Appreciation to and Behavior Intention Regarding Upscale Ethnic Restaurants50 cited
    • 2015Applying a Kansei engineering-based logistics service design approach to developing international express services44 cited
    • 2022Impacts of logistics service quality and energy service of Business to Consumer (B2C) online retailing on customer loyalty in a circular economy43 cited
    • 2021Assessment of logistics service quality dimensions: a qualitative approach41 cited
    • 2017The relationship of service quality, word-of-mouth, and repurchase intention in online transportation services39 cited
    • 2018A literature review on performance measures of logistics management: an intellectual capital perspective39 cited
    • 2020The Influence of Quality on Consumers’ Purchase Intention between Local and Multinational Cosmetic Firm20 cited
    • 2022The role of electronic word of mouth (eWOM) and the marketing mix on women’s purchasing intention of children's dietary supplements15 cited
    • 2025Instant food on your table: The role of logistics service quality dimensions in the adoption of instant online food delivery services11 cited