SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Invited Commentary—Technology Innovation and Implications for Customer Relationship Management
16 references·9 citing·46 second hop
Invited Commentary—Technology Innovation and Implications for Customer Relationship Management (2006)Invited Commentary—Technology Innovation …Customer Channel Migration (2008)Customer Channel MigrationMarketing Models of Service and Relationships (2006)Marketing Models of Service a…The current and future sales impact of a retail frequency reward program (2005)The current and future sales …Cross-Selling Sequentially Ordered Products: An Application to Consumer Banking Services (2005)Cross-Selling Sequentially Or…Choice Models and Customer Relationship Management (2005)Choice Models and Customer Re…Creating Growth With Services (2004)Creating Growth With ServicesTelephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…Return on Marketing: Using Customer Equity to Focus Marketing Strategy (2003)Return on Marketing: Using Cu…Cross-selling through database marketing: a mixed data factor analyzer for data augmentation and prediction (2003)Cross-selling through databas…Optimal Pricing of New Subscription Services: Analysis of a Market Experiment (2002)Optimal Pricing of New Subscr…Electronic Tickets, Smart Cards, and Online Prepayments: When and How to Advance Sell (2001)Electronic Tickets, Smart Car…A Framework for Customer Relationship Management (2001)A Framework for Customer Rela…The Impact of Waiting Time Guarantees on Customers' Waiting Experiences (1997)The Impact of Waiting Time Gu…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Applying latent trait analysis in the evaluation of prospects for cross-selling of financial services (1991)Applying latent trait analysi…How does material adaptivity of smart objects shape infusion use? The pivot role of social embeddedness (2023)How does material adaptivity …Technical Debt and Firm Performance (2020)Technical Debt and Firm Perfo…Identifying future defaulters: A hierarchical Bayesian method (2014)Identifying future defaulters…Adoption of CRM technology in multichannel environment: a review (2006‐2010) (2012)Adoption of CRM technology in…Service-based Integration of IT-Innovations in Customer-Bank-Interaction (2011)Service-based Integration of …Machine learning methods for the market segmentation of the performing arts audiences (2009)Machine learning methods for …Modeling DVD Preorder and Sales: An Optimal Stopping Approach (2008)Modeling DVD Preorder and Sal…Ignoring Your Best Customer? (2008)Ignoring Your Best Customer?Gestaltung hybrider Wertschöpfung mittels Architekturen – Analyse am Beispiel des Business Engineering (2008)Gestaltung hybrider Wertschöp…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Econometric Analysis of Cross Section and Panel Data (2001)Multichannel Shopper Segments and Their Covariates☆ (2008)Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions (2009)Digital marketing: A framework, review and research agenda (2016)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Do Customer Loyalty Programs Really Work (1997)On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)Consumer Privacy: Balancing Economic and Justice Considerations (2003)Personalization versus Privacy: An Empirical Examination of the Online Consumer’s Dilemma (2005)Information Privacy Research: an Interdisciplinary Review1 (2011)Specification Tests in Econometrics (1978)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Poisson Arrivals See Time Averages (1982)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Statistical Analysis of a Telephone Call Center (2005)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Forecasting: theory and practice (2022)Evolving to a New Dominant Logic for Marketing (2003)Firm-Created Word-of-Mouth Communication: Evidence from a Field Test (2009)Designing Ranking Systems for Hotels on Travel Search Engines by Mining User-Generated and Crowd-Sourced Content (2011)Unraveling the Personalization Paradox: The Effect of Information Collection and Trust-Building Strategies on Online Advertisement Effectiveness (2014)Conditional logit analysis of qualitative choice behavior (1972)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Understanding Customer Experience Throughout the Customer Journey (2016)A Method of Simulated Moments for Estimation of Discrete Response Models Without Numerical Integration (1989)Latent Variable Models and Factor Analysis (1989)Charting New Directions for Marketing (1999)Advertising, Research and Development, and Systematic Risk of the Firm (2006)The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development (2009)Online Product Opinions: Incidence, Evaluation and Evolution (2011)Perspectives in supply chain risk management (2006)The economics of mobile payments: Understanding stakeholder issues for an emerging financial technology application (2007)Digital product innovation within four classes of innovation networks (2015)Customer engagement in service (2017)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)
this work references cited by second hop

References

  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 2003Return on Marketing: Using Customer Equity to Focus Marketing Strategy2,149 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1,518 cited
  • 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
  • 2001A Framework for Customer Relationship Management868 cited
  • 2008Customer Channel Migration595 cited
  • 2006Marketing Models of Service and Relationships507 cited
  • 2001Electronic Tickets, Smart Cards, and Online Prepayments: When and How to Advance Sell455 cited
  • 2004Creating Growth With Services393 cited
  • 2003Cross-selling through database marketing: a mixed data factor analyzer for data augmentation and prediction336 cited
  • 2005The current and future sales impact of a retail frequency reward program271 cited
  • 1991Applying latent trait analysis in the evaluation of prospects for cross-selling of financial services249 cited
  • 1997The Impact of Waiting Time Guarantees on Customers' Waiting Experiences240 cited
  • 2005Cross-Selling Sequentially Ordered Products: An Application to Consumer Banking Services235 cited
  • 2002

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Optimal Pricing of New Subscription Services: Analysis of a Market Experiment
179 cited
  • 2005Choice Models and Customer Relationship Management178 cited
  • Cited by

    • 2012Adoption of CRM technology in multichannel environment: a review (2006‐2010)60 cited
    • 2008Modeling DVD Preorder and Sales: An Optimal Stopping Approach30 cited
    • 2014Identifying future defaulters: A hierarchical Bayesian method26 cited
    • 2020Technical Debt and Firm Performance25 cited
    • 2011Service-based Integration of IT-Innovations in Customer-Bank-Interaction17 cited
    • 2008Gestaltung hybrider Wertschöpfung mittels Architekturen – Analyse am Beispiel des Business Engineering15 cited
    • 2009Machine learning methods for the market segmentation of the performing arts audiences14 cited
    • 2008Ignoring Your Best Customer?13 cited
    • 2023How does material adaptivity of smart objects shape infusion use? The pivot role of social embeddedness7 cited