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Les caractéristiques relationnelles du site Web ont-elles un impact sur la confiance des clients en ligne ?
16 references·3 citing·48 second hop
Les caractéristiques relationnelles du site Web ont-elles un impact sur la confiance des clients en ligne ? (2010)Les caractéristiques relationnelles du si…Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study (2005)Are the Drivers and Role of O…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Managing User Trust in B2C e-Services (2003)Managing User Trust in B2C e-…Trustworthiness in electronic commerce: the role of privacy, security, and site attributes (2002)Trustworthiness in electronic…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Customer Loyalty in E-Commerce (2002)Customer Loyalty in E-CommerceA Trust Model for Consumer Internet Shopping (2001)A Trust Model for Consumer In…Exploring the factors associated with Web site success in the context of electronic commerce (2000)Exploring the factors associa…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Trust And Distrust: New Relationships and Realities (1998)Trust And Distrust: New Relat…A Communication-Based Marketing Model for Managing Relationships (1998)A Communication-Based Marketi…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…Determinants of Continuity in Conventional Industrial Channel Dyads (1989)Determinants of Continuity in…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Multivariate Analysis with Latent Variables: Causal Modeling (1980)Multivariate Analysis with La…Online Relationship Quality: Testing an Integrative and Comprehensive Model in the Banking Industry (2016)Online Relationship Quality: …An integrative model of installed online trust in the financial services industry (2014)An integrative model of insta…A relational classification of online banking customers (2013)A relational classification o…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Behavioral Consequences of Service Quality (1996)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)The influence of online product recommendations on consumers’ online choices (2004)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Significance tests and goodness of fit in the analysis of covariance structures. 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(1993)Developing relationships in business networks (1995)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)A Theory of Cognitive Dissonance (1957)The Strength of Weak Ties (1973)Economic Action and Social Structure: The Problem of Embeddedness (1985)ADOPTION OF AN ORGANIZATIONAL PRACTICE BY SUBSIDIARIES OF MULTINATIONAL CORPORATIONS: INSTITUTIONAL AND RELATIONAL EFFECTS. (2002)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)An Integrative Model of Organizational Trust: Past, Present, and Future (2007)Structural Equations with Latent Variables. (1991)An Integrative Model Of Organizational Trust (1995)The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)The utilization of e‐government services: citizen trust, innovation and acceptance factors* (2005)An Extended Privacy Calculus Model for E-Commerce Transactions (2006)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Construct validity in psychological tests. (1955)Theory and Methods of Scaling (1958)Specification Tests in Econometrics (1978)Self-discrepancy: A theory relating self and affect. (1987)Academic self-efficacy and first year college student performance and adjustment. 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this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1998Trust And Distrust: New Relationships and Realities3,092 cited
  • 1989Determinants of Continuity in Conventional Industrial Channel Dyads2,369 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 2001A Trust Model for Consumer Internet Shopping2,011 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 1980Multivariate Analysis with Latent Variables: Causal Modeling1,620 cited
  • 2000Exploring the factors associated with Web site success in the context of electronic commerce1,523 cited
  • 2005Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study1,479 cited
  • 2002Trustworthiness in electronic commerce: the role of privacy, security, and site attributes1,243 cited
  • 1998A Communication-Based Marketing Model for Managing Relationships1,236 cited

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2003
Managing User Trust in B2C e-Services
1,073 cited
  • 2002Customer Loyalty in E-Commerce1,062 cited
  • Cited by

    • 2013A relational classification of online banking customers39 cited
    • 2016Online Relationship Quality: Testing an Integrative and Comprehensive Model in the Banking Industry25 cited
    • 2014An integrative model of installed online trust in the financial services industry16 cited