The service-quality audit A hotel case study

Abstract

The Service-Quality AuditA service audit that quantifies the cost of everyday errors can help a hotel manager pinpoint which quality problems to address first. A Hotel Case Studyver the last several years the hotel industry has gone through major upheaval.In 1991, for ex ample, 60 percent of all hotel com panies were losing money.1The current outlook for the industry is promising and analysts expect 1995 to be the most profitable year in nearly a decade.2Much of the re-1

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 22 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.