SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The service-quality audit A hotel case study
3 references·3 citing·20 second hop
The service-quality audit A hotel case study (1996)The service-quality audit A hotel case st…Pinpointing the real cost of quality in a service company (1991)Pinpointing the real cost of …New Tools for Achieving Service Quality (1984)New Tools for Achieving Servi…Marketing Intangible Products and Product Intangibles (1981)Marketing Intangible Products…Electronic service quality (e-SQ) in tourism : development of a scale for the assessment of e-SQ of tourism websites (2006)Electronic service quality (e…How Product Quality Drives Profitability: The Experience at Holiday Inn (2001)How Product Quality Drives Pr…Connecting internal management systems in service organizations (1998)Connecting internal managemen…Systems thinking: Critical thinking skills for the 1990s and beyond (1993)TQM in higher education ‐ a review (1997)Integration of quality and environmental management systems (1998)Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses (1983)The PIMS principles: Linking strategy to performance (1989)TQM in American Hotels (1998)An Integrated Approach to Service Quality in Hotels (2003)Time lags, non-linearity and asymmetric effects in an extended service-profit chain (2020)Case Study Research: Design and Methods (1984)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Two Approaches to Service Quality Dimensions (1991)„Augenblicke der Wahrheit“ in der Dienstleistungserstellung — Ihre Relevanz und ihre Messung mit Hilfe der Kontaktpunkt-Analyse (1995)HOW PROFESSORS OF OPERATIONS MANAGEMENT VIEW SERVICE OPERATIONS? (1999)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)EVENTS BEYOND 2000: SETTING THE AGENDA (2000)Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)
this work references cited by second hop

References

  • 1981Marketing Intangible Products and Product Intangibles684 cited
  • 1984New Tools for Achieving Service Quality127 cited
  • 1991Pinpointing the real cost of quality in a service company49 cited

Cited by

  • 2001How Product Quality Drives Profitability: The Experience at Holiday Inn30 cited
  • 1998Connecting internal management systems in service organizations28 cited
  • 2006Electronic service quality (e-SQ) in tourism : development of a scale for the assessment of e-SQ of tourism websites16 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work